Administrative Assistant - Part-Time

The Community Builders•Greenfield, WI

58d

About The Position

Join a growing organization that is strengthening neighborhoods across the nation The Community Builders Inc TCB is one of Americas leading nonprofit real estate developers and owners Our mission is to build and sustain strong communities where all people can thrive Position Description The Administrative Assistant will have responsibility for providing a superior level of customer service to the residents guests and team members at the property site This role is responsible for providing administrative support to the Community Manager for a variety of property related tasks and should be able to efficiently and effectively handle multiple tasks at a time They will adhere to the companys Mission Statement and ensure the site is in compliance with all regulatory requirements This position will be 3 days a week Monday Wednesday for 65 hours each day

Requirements

Excellent Customer Service verbal and written communication English and Spanish language skills
Ability to type at least 35 wpm
Demonstrated ability to learn and operate office systems including telephone copier and computer systems
Proficiency with Microsoft Office including Word Excel and MS Outlook
High school graduate or GED equivalent
Customer service Administrative experience in PropertyHotelRetail Sales 1 year

Nice To Haves

Experience and proficiency of Microsoft Office
Industry software such as Yardi a plus

Responsibilities

Answer or return all calls promptly and with the highest level of customer service
Schedule appointments and conduct in person visits as needed
Listen to resident requests concerns and comments refer them as appropriate
Develop relationships with residents to understand their needs and aspirations and develop trust
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service
Greet prospective tenants and show the property and its features in accordance with established procedures
Process applications for approval and follow up with applicants
Pre qualify prospects in accordance with the company procedures and housing requirements
Conduct service inspections with the Service Management team to ensure apts are in move in condition
Facilitate and attend community engagement activities with residents as directed by the Community Manager
Manage rental payment process
Prepare recertification and lease renewals and enter data into tracking system
Contribute to cleanliness and curb appeal of the community on continuing basis
Conduct market surveys and shop competitive communities
General clerical duties photocopying faxing mailing and filing sign for and distribute packages
Track and ensure timely delivery of resident notices
Coordinate and maintain records for staff office phones parking and office keys
Code and process invoices and research discrepancies as needed