Administrative Assistant

Pro-Pipe,Inc • Akron, OH

8h

About The Position

National Underground Group, through its member companies Accumark and Benchmark, has been a leader in providing diverse, high-quality solutions for underground infrastructure services and technologies for over 30 years. They serve engineering firms, government entities, utility owners, and contractors nationwide. Their expertise includes pipe cleaning and assessment, cross bore inspection, trenchless rehabilitation, and subsurface utility locating and mapping. Benchmark, established in 2012, specializes in damage prevention solutions for utility companies and municipalities, as well as private utility-locating services for homeowners and contractors, operating 24/7. Benchmark's core mission is to eliminate or reduce damages to underground utilities during excavation by accurately marking gas, water, sewer, electric, and fiber lines through the 811-call center. The company prioritizes building lasting industry relationships through high-quality work and outstanding customer service, ensuring safety is paramount on all projects. Benchmark boasts a 99.99% accuracy ratio on its largest contract.

Requirements

• A High school diploma or equivalent required
• A minimum of 1+ years in a customer service, administrative, or office management role.
• Computer proficiency in Microsoft suite of products required.
• Ability to professionally communicate with customers, homeowners, employees, and leaders

Nice To Haves

• Associate’s degree or higher preferred.
• Prior experience in Manufacturing, Industrial Services, or Construction and/or Customer Service.
• A proven track record of results, the successful candidate will work independently, manage multiple competing priorities, and manage their time to meet deadlines in a fast-paced, high-volume environment.

Responsibilities

• Provide excellent customer service for all incoming calls for the Benchmark business unit, aim for first call resolution, and follow up or forward any calls needing additional support.
• Assist with the administrative function for all fleet maintenance needs.
• Assist with general office support for team members which may include, but is not limited to, processing documents and channeling to the appropriate parties.
• Assist with tracking metrics for a variety of business functions.
• Maintain and order all office supplies and other inventory as necessary.
• Execute clerical and general office duties such as setting up filing systems, data entry, typing, copying, ordering office supplies, and other administrative tasks for special projects as requested.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees