Administrative Assistant - On Site (Full-Time with Benefits)
About The Position
This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners. The role involves welcoming homeowners, receiving payments, handling billing questions, transferring calls, responding to homeowners via Live Chat and Emails, working extensively with Outlook and recording correspondence software, conflict de-escalation and resolution, following up on outstanding issues, explaining situations or billing issues face-to-face, and providing billing support. The ideal candidate will provide high-level customer service through internal and external emails.
Requirements
- Strong communication skills, both verbal and written
- Ability to understand and carry out oral and written requests
- Problem-solving skills and detail-oriented
- Working knowledge of keyboard and software navigation
- Ability to multitask and learn in a fast-paced environment
- Customer service-minded with the ability to work as part of a team
- Communicates professionally and accurately on the phone with homeowners
- Contributes to a positive team environment
- Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture
- Strong organization and follow-up
- Maintains a calming demeanor during customer phone interaction and peak times
- Anticipates the needs of our clients by continually evaluating the environment during interfacing
- Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first
Nice To Haves
- Worked in a front desk or receptionist position
- Assisting in community activities
- Working with homeowners in their community
- Providing exceptional customer service to solve their issues
Responsibilities
- Welcome the Homeowner in the office
- Receive Homeowner payments
- Handle walk-in billing questions
- Transfer calls to appropriate parties
- Responding to homeowners via Live Chat and Emails
- Working extensively with Outlook, and software for recording correspondence
- Conflict de-escalation and resolution with difficult or upset customers
- Following up on outstanding issues
- Talk face-to-face to explain situations or billing issues and provide billing support
- Provide high-level customer service
- Internal and external emails
Benefits
- Recognized as Best Places to Work since 2007!
- Fastest Growing Company - Fast Track 50 in 2020.
- Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
- Work / Life balance.
- 5 weeks of PTO
- Forty paid hours per year for community service activities.
- 11 Annual Paid Holidays.
- Internal Learning and Development Management System.
- Medical
- Dental
- Vision
- STD/LTD
- Life/AD&D
- 401k program
- Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
- Well-structured career track plan with a 6-month review.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
