Administrative Assistant - Adult Crisis Center

Seven Counties Services•Louisville, KY

1d•Onsite

About The Position

This position is for an Administrative Assistant at the Adult Crisis Center, working the second shift (3 pm - 11 pm). The role involves a variety of front-desk, reception, and administrative functions to support the center's operations and client services. The incumbent will handle client interactions, data entry, record maintenance, reporting, and coordination of various office and site-related tasks.

Requirements

High School or GED required.
Three to four years’ experience working in an office setting and performing various clerical or administrative tasks.
Advanced knowledge of Microsoft Office Suite.
Strong oral and written communication skills.

Nice To Haves

Completion of up to 18 months’ business school, beyond high school preferred.

Responsibilities

Perform front-desk/reception functions including greeting clients and visitors, answering a multi-line switchboard, forwarding calls, taking messages, checking in clients (verifying demographic information, collecting payment, documenting payment, notifying clinician of arrival), reconciling cash drawer, scheduling appointments, handling mail, sending/receiving faxes, assisting clients with intake forms, and managing difficult customer service interactions.
Enter client data into electronic information systems (demographics, eligibility, service corrections) and other program-specific data into various databases.
Provide medical records-related support to Health Information Management staff as needed.
File and maintain correspondence, records, reports, and other documents related to site operations.
Perform administrative functions such as typing, data entry, generating requisitions for supplies and services, and taking meeting minutes.
Run and assess monthly/quarterly reports, troubleshoot inaccuracies, and take action on report results.
Coordinate work site's IT functions as needed.
Participate in the daily deposit process, including reconciliation.
Monitor and order office supplies.
Call in prescriptions to pharmacies, coordinate lab appointments, and process lab results.
Act as a liaison with SCS's Properties department for submitting work orders and communicating site needs.
May act as Infection Prevention Representative for the site, monitoring supplies, attending meetings, and communicating measures to staff.