Administrative Assistant 1 - Onsite
About The Position
Serve as an onsite Administrative Assistant for AZDES - DBME in Tucson, AZ. Operate switchboard: answer, direct, and transfer incoming calls; manage visitor check-ins and general administrative tasks. Provide customer service to internal and external clients. Perform receptionist duties including taking messages, providing information, and maintaining records. Monitor emergency calls, alarms, and manage paging systems as needed. Sort mail and handle basic administrative support tasks. Schedule consultative examinations (CE) for claimants, including making follow-up calls and coordinating with doctors. Prepare and mail exam packets or fax documents to medical providers as required. Respond to inquiries regarding claim status, appointments, or transportation assistance (e.g., mailing bus passes). Contact claimants, attorneys, medical sources, and hospitals to coordinate paperwork, appointments, authorizations, and reports. Use a tracking system to ensure daily assignments are completed and disseminated. Conduct case development activities that require analysis and judgment. Maintain strong computer skills for daily tasks (data entry, scheduling, tracking).
Requirements
- Must be available for in-person interviews
- Able to start within two weeks of offer
- Participate in intensive background and drug screenings (HireRight/Global ID facial biomatrix)
Nice To Haves
- Bilingual ability to assist a diverse population
Responsibilities
- Operate switchboard: answer, direct, and transfer incoming calls
- Manage visitor check-ins and general administrative tasks
- Provide customer service to internal and external clients
- Perform receptionist duties including taking messages, providing information, and maintaining records
- Monitor emergency calls, alarms, and manage paging systems as needed
- Sort mail and handle basic administrative support tasks
- Schedule consultative examinations (CE) for claimants, including making follow-up calls and coordinating with doctors
- Prepare and mail exam packets or fax documents to medical providers as required
- Respond to inquiries regarding claim status, appointments, or transportation assistance
- Contact claimants, attorneys, medical sources, and hospitals to coordinate paperwork, appointments, authorizations, and reports
- Use a tracking system to ensure daily assignments are completed and disseminated
- Conduct case development activities that require analysis and judgment
- Maintain strong computer skills for daily tasks (data entry, scheduling, tracking)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
