Administrative Assistant Monday - Friday 8:00am - 5:00pm

WellPower•Denver, CO

15h•Onsite

About The Position

WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. We empower people to overcome barriers and achieve lasting well-being through collaborative behavioral health care and comprehensive support. Our Guiding Principles: Person Centered. We honor people’s identities, lived experience and journeys and treat every person with the dignity we all deserve. Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery. Integrity. We operate from a deep foundation of ethical, accountable practices in all we do. Organizational Resilience. We meet the moment and adapt to changing contexts with collaborative creativity, agile business processes, and financial stewardship. This position provides courteous and professional customer service to the people we serve, staff, and visitors. It offers front and back office clerical services including maintaining schedules, answering phones, developing flyers/documents, producing reports, tracking data, room reservations, mail distribution, records maintenance, and general administrative support to teams at a site. The role also assists staff, managers, and/or other supervisors as assigned.

Requirements

High School Diploma or equivalent
Minimum of two years: Administrative Assistant, Customer Service, or Receptionist experience
The ability to type 60 wpm are required.
Work experience at a health clinic or mental health organization preferred.
OR Bachelors degree plus a minimum of 2 years working in mental health and the ability to type 60 wpm required.
Bachelors degree plus a minimum of 2 years working in mental health and the ability to type 60 wpm required.

Nice To Haves

Work experience at a health clinic or mental health organization preferred.

Responsibilities

Create a positive experience for the people we serve and guests through professional conduct and customer service at the front desk.
Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.
Provide snacks & drinks to people we serve in the lobby area.
Provide breakfast, lunch, and dinner to patients staying at the facility.
Clean rooms and prepare them for incoming patients.
Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion.
Maintain positive interpersonal interactions with internal and external customers.
Apply situational awareness and appropriate techniques to handle situations before they escalate.
Maintain Outlook calendar, tasks, room reservations and meetings, and fulfill email requests as appropriate.
Maintain each consumer’s HIPAA rights, and other protections of confidentiality and privacy.
Maintain records and files.
Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct.
Compose some routine correspondence.
Generate and submit necessary reports.
Maintain appropriate boundaries that avoid creating dual relationships.
Replace toner and paper in equipment.
Copy/scan/fax information as required.
Sort and distribute incoming mail and prepare outgoing mail.
Arrange transportation authorizations and the transportation for dependent clients.
Attend meetings as assigned.
Accurately schedule consumer appointments with psychiatrists, nurses and other clinical staff.
Input and extract data from the appointment scheduling system.
Check-in consumers at each visit.
Verify demographic and insurance information and collect co-pays.
Understand insurance and accounts receivable information to maintain minimal consumer balances.
If applicable to your site, read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in the monthly eCET updates.
Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, team number, and general status of treatment.
Make sure consumer records are accurate and complete.
Complete requests for information from both clinical and administrative staff.
Follow organizational and departmental procedures, rules and guidelines.
Execute all benchmarks and deliverables assigned.
Arrange transportation authorizations and the transportation for dependent clients.
Complete requisitions for needed office supplies and equipment.
Coordinate basic office maintenance and janitorial needs.
In Front Office Managers absence, provide for coordination of clinic needs and program.
Perform a variety of administrative duties to ensure smooth running of the clinic.
Maintain a trauma informed environment of wellbeing.
Perform other duties as assigned.