Administrative Assistant (Columbia, MD)

Hiossen • Columbia, MD

3d • $20 - $24 • Onsite

About The Position

The Administrative Assistant role is responsible for handling a variety of administrative tasks to support the Hiossen sales team and ensure smooth operations. This includes managing customer inquiries via phone, fax, and email, coordinating warehouse stock, processing product orders and returns, and assisting with seminar registrations. The position requires maintaining product knowledge and collaborating with various departments within the company.

Requirements

• Excellent customer service skills
• Basic knowledge of Hiossen products
• Proficiency in MS Office (Word, Excel & Power Point)
• Proficiency in Pipeline, ERP system and other applicable Hiossen software and systems, as required.
• Knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.
• Ability to read, write, understand and communicate clearly with employees, customers and within Hiossen.
• Ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties.
• Sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers.
• High School Diploma required
• At least 2 years of successful experience as an administrative assistant in a sales office environment

Responsibilities

• Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service.
• Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees. Provide product information to customers in response to telephone inquiries.
• Coordinates and tracks stock and all items stored in the Branch warehouse. Assists Hiossen Sales team in coordinating warehouse and stock records, materials and other items, as assigned.
• Processes Product Orders on a daily basis, in accordance with Hiossen policies and procedures, including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support of Sales team.
• Registers attendees at AIC seminars (Basic Implant Training), prepares documentation, arranging meals and refreshments in conjunction with seminars , product and sales related promotional activities and learning seminars.
• Handles product returns from Hiossen customers including paperwork, recordkeeping, reports, ensuring proper crediting to customer accounts in accordance with Hiossen procedures. Handles processing for unused products.
• Works collaboratively with Hiossen Finance Department, Corporate departments, Branch and Regional offices.
• Maintains adequate product and technical knowledge of all Hiossen products and related procedures and policies.
• Prepares and submits reports as directed by the Regional Sales Manager or Branch Manager.
• Other related administrative duties as assigned or as required.

Benefits

• Medical and Dental insurance
• Vision,100% Company sponsored
• Basic Life Insurance and AD&D, 100% Company sponsored
• Short Term and Long Term Disability Insurance, 100% Company sponsored
• 401(k) plan with a company match up to 5%
• PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
• Birthday PTO
• 11 Paid Holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED