Administrative Assistant (Columbia, MD)

Hiossen•Columbia, MD

1d•Onsite

About The Position

Hiossen is seeking an Administrative Assistant for their Columbia, MD location. This role is responsible for handling customer inquiries, processing orders, managing inventory, coordinating events, and processing product returns. The ideal candidate will have excellent customer service skills, proficiency in MS Office and relevant Hiossen software, and a strong understanding of company products and procedures. This position involves both office-based tasks and approximately 20% of time spent in the warehouse fulfilling orders and managing stock.

Requirements

Excellent customer service skills
Basic knowledge of Hiossen products
Proficiency in use of MS Office (Word, Excel & Power Point)
Proficiency in Pipeline, ERP system and other applicable Hiossen software and systems, as required.
Knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.
Ability to read, write, understand and communicate clearly with employees, customers and within Hiossen.
Ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties.
Sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers.
Required to maintain product knowledge at all times.

Responsibilities

Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service.
Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees. Provide product information to customers in response to telephone inquiries.
Coordinates and tracks stock and all items stored in the Branch warehouse. Assists Hiossen Sales team in coordinating warehouse and stock records, materials and other items, as assigned.
Processes Product Orders on a daily basis, in accordance with Hiossen policies and procedures, including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support of Sales team.
Registers attendees at AIC seminars (Basic Implant Training), prepares documentation, arranging meals and refreshments in conjunction with seminars , product and sales related promotional activities and learning seminars.
Handles product returns from Hiossen customers including paperwork, recordkeeping, reports, ensuring proper crediting to customer accounts in accordance with Hiossen procedures. Handles processing for unused products.
Works collaboratively with Hiossen Finance Department, Corporate departments, Branch and Regional offices.
Maintains adequate product and technical knowledge of all Hiossen products and related procedures and policies.
Prepares and submits reports as directed by the Regional Sales Manager or Branch Manager.
Other related administrative duties as assigned or as required.