Administrative Assistant

The Salvation Army Southern California•Anchorage, AK

13d•Onsite

About The Position

Support the overall efforts of the Community Relations and Development Department. Manage database/donor relations, and processing of volunteers and background checks. Maintain volunteer records in the volunteer database and ensure that Corps Officers and program managers follow up with volunteers. Ensure that information and records are accurate and well maintained. Work with Corps Officers, program administrators and other personnel to submit client/program testimonials. Provide Portfolio reports as needed to DDD. Ensure that DDOC/internally produced acknowledgements are accurate and sent on a timely basis. Provide general office support to the Development team and assist with all areas of special events as requested.

Requirements

Three years’ relevant, professional experience preferred; a minimum of three years is required.
Experience in data management and analysis, and generation of pertinent reports; experience with database navigation and management.
Current Alaska Driver’s License with acceptable driving and criminal history.
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required, working knowledge of integrated database applications and CRM’s.
Ability to use new software programs with basic training.
Must be able to understand, follow, and give both written and oral instructions and be comfortable working with diverse individuals in face-to-face contact and over multiple virtual devices i.e. telephone, Zoom, TEAM’s, etc.
The employee must be able to use speech and hearing for ordinary and telephone conversation.
Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.
Must be punctual, organized, self-motivated, flexible, and possess a desire to learn and assist those he/she interacts with.
Must complete the online course for this area and pass the Background Checks required by The Salvation Army for employment.
Must be a licensed driver with an acceptable driving history.
Must also complete and pass The Salvation Army Driver Safety Course.
The employee understands that all information is to be treated as highly confidential. Non-compliance will result in disciplinary action.
The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

Nice To Haves

Blackbaud experience preferred.

Responsibilities

Manage and address donor relations issues including, but not limited to donor acknowledgements, year-end tax statements, concerns/comments/questions submitted via devices/phone calls/email and as requested, provide new or updated profiles and mailing attributes.
Provide support to the Development Department.
Process invoices into AP Workflow, and work in cooperation with DDD to ensure accuracy.
Provide donation processing/Portfolio instructional support to Corps Officers.
Work with direct marketing vendor to load files for mailings.
Provide event support as requested by DDD.
Process credit card donations, including setting up of recurring donations.
Create source/fund codes for mailing and classy pages in cooperation with Finance as needed and upload to Portfolio/supply to the DDD.
Ensure donor records are accurately maintained.
Check obituits to identify possible donors and update file.
Produce Portfolio reports as requested by the DDD.
Attend Development Department meetings and trainings.
Provide back-up as requested for the front office.
Provide support as requested with other areas of Development.
Maintain the Volunteer Management System and provide reports as requested.
Work with Corps Officers and program directors to process volunteer paperwork.
Conduct background checks on volunteers.
Work with the Divisional Criminal Background Records Review Committee to address adverse actions related to background checks.
Assist with volunteer correspondence including eblasts, acknowledgements and other communications.
Assist with maintaining volunteer resources and materials.(e.g. aprons, log-in sheets, training materials).
Perform all other duties and responsibilities as assigned.