Resident Customer Care and HOA Administrative Assistant
Troon•Millsboro, DE
•Onsite
About The Position
Plantation Lakes Community Association is excited to announce the opportunity of HOA Full-Time Administrative Assistant. The Administrative Assistant provides a wide variety of administrative support services for the Homeowners' association, including support and assistance to the management office. The Administrative Assistant provides exemplary service in a manner consistent with the Plantation Lakes culture, values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of ICON/Troon.
Requirements
- Technologically proficient, organizational skills, attention to details, and work under tight deadlines
- Strong written and verbal communication skills, with the ability to interact respectfully with diverse audiences.
- Ability to de-escalate tense situations with professionalism and professional demeanor.
- Knowledge of and appreciation for HOA rules and regulations.
- Able to multitask in a high volume, fast-paced environment.
- Able to work under pressure, maintain composure, and utilize good judgment during emergencies / difficult and stressful situations.
- Candidate must be physically able to stand, sit, stoop, bend for long periods and lift up to 25 lbs. following appropriate safety procedures.
Nice To Haves
- Customer Service & Administrative: 3+ years (preferred)
- Creative, Website, Newsletter, and Computer skills (preferred)
- Previous experience with a homeowners’ association is a plus.
Responsibilities
- Proficient with Microsoft Word, Excel, Power Point, SharePoint, Teams, and Google Docs and able to learn new technology (Feenics, CINC, Canva, Club Caddy)
- Maintain and update community website and create monthly newsletter, and weekly eblast communications to members.
- Answer phone calls and emails, questions and concerns in a timely, professional manner.
- Greeting and assist residents, walk-ins, and visitors in a professional and friendly manner.
- Assemble membership packages, conduct orientations, and give tours.
- Scheduling residents’ events for the flex rooms ensures a memorable experience.
- Research local information and work with the Township as needed.
- Providing support and assistance to management with special projects and events as required.
- Being a team player and able to work after hours or weekends for special events and pool season.
- Daily rounds to maintain a full inventory as well as a clean and safe area around the centers, pools, and community working with landscape, maintenance, housekeeping, etc.
- Enter, sorting, updating, and uploading data in various databases and spreadsheets, ensuring accuracy and remaining confidentiality.
- Assist in documents, data entry, filing in following areas (but not limited to) Association and Resident’s files
- Tracks resident issues to help identify major problems or trends.
- Renter’s leases, resales, violations, and delinquent accounts as needed
- Assists residents with account balance inquiries and access and research discrepancies
- Follow up and review with owners for compliance with submission design guidelines requirements.
- Prepare for monthly ARC meeting, developing written confirmation of ARC decisions and ensuring timely distribution and maintain the architectural review filing and archival system.
- Notary (will certify) and other duties and responsibilities as assigned by the Property Manager.
Benefits
- 401(k) – Eligible after probationary period
- Health, Dental, and Vision Insurance
- Paid Time Off
- Employee assistance program
- Double Time on work holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
