Administrative Assistant - Child and Family West

Seven Counties Services•Louisville, KY

1d•Onsite

About The Position

Performs front-desk/reception functions including greeting clients, answering phones, checking in clients, collecting payments, scheduling appointments, managing mail and faxes, assisting clients with intake forms, and handling customer service interactions. Enters client data into electronic systems and databases. May provide support to Health Information Management, file documents, perform administrative tasks such as typing and data entry, generate requisitions, and take meeting minutes. Runs and analyzes monthly/quarterly reports, troubleshoots inaccuracies, and coordinates IT functions as needed. Participates in the daily deposit process, monitors office supply inventory, and orders supplies. Handles prescription calls, coordinates lab appointments, and processes lab results. May act as a liaison with the Properties department and serve as the Infection Prevention Representative for the site. This role requires adherence to principle-centered leadership, customer service responsiveness, continuous quality improvement, and safety management standards.

Requirements

High School or GED required.
Three to four years’ experience working in an office setting and performing various clerical or administrative tasks.
Advanced knowledge of Microsoft Office Suite.
Strong oral and written communication skills.

Nice To Haves

Completion of up to 18 months’ business school, beyond high school preferred.

Responsibilities

Perform front-desk/reception functions such as meeting and greeting clients and visitors.
Answer multi-line switchboard, forward calls, and take messages.
Check in clients, verify demographic information, collect payments, and notify clinicians of client arrival.
Reconcile cash drawer and schedule client appointments.
Manage incoming and outgoing mail and faxes.
Assist clients in signing intake forms and handle customer service interactions.
Enter client data, eligibility information, and service corrections into electronic information systems.
Enter other program-specific data into various databases.
Provide medical records-related support to Health Information Management staff, as needed.
File and maintain correspondence, records, reports, and other documents.
Perform administrative functions including typing, data entry, generating requisitions, and taking meeting minutes.
Run and analyze monthly/quarterly reports, identify and correct inaccuracies, and take action on report results.
Coordinate work site’s IT functions as needed.
Participate in the daily deposit process and reconciliation.
Monitor work site’s inventory of office supplies and order supplies as needed.
Call in prescriptions to pharmacies, coordinate lab appointments, and process lab results.
Act as a liaison with SCS’s Properties department for site needs.
Act as Infection Prevention Representative for the site, monitoring supplies and communicating measures to staff.