Administrative Assistant (WIC) - LTE

Waukesha County•Waukesha, WI

13h•Hybrid

About The Position

Waukesha County's Department of Health & Human Services is recruiting for a talented LTE Administrative Assistant. This position will perform client enrollment, conduct data entry, provide client assistance, and program support in a busy clinic environment. This is an unbenefited position that will work approximately 24 hours per week. This position may require working until 6 PM on Tuesday evenings and travel to an off-site location in Oconomowoc.

Requirements

High School Diploma or GED.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Experience with a multi-line phone system.
Experience with data entry.
Experience in a clinic environment.
Experience with client enrollment.
Experience providing client assistance.
Experience with program support.

Responsibilities

Maintain quality customer service in a busy clinic environment.
Respond to incoming calls, managing a multi-line phone system.
Prescreen clients for program eligibility.
Establish clients within the WIC database that are new to the program.
Schedule clients for the correct appointment based upon program regulations.
Verify accurate documentation is received and conduct data entry for clients enrolling into the WIC program.
Review paper files for accuracy of forms.
Review electronic records for accuracy of data entry.
File and pull charts to meet clinic needs.
Assure accuracy of WIC benefits issues to families enrolled.
Communicate tactfully with clients to ensure understanding of program benefits received, program procedures and protocols.
Respond to incoming electronic communications.
Maintain effective, professional, and respectful working relationships internally and with the public.
Other duties as assigned.