PDS Administrative Assistant/Waiver Application Initiator

Cumberland River Behavioral Health Inc•Corbin, KY

73d•Hybrid

About The Position

This position is responsible for initiating waiver applications and providing administrative support. The role involves ensuring timely processing of documents, maintaining records, communicating with clients and families, and assisting with data entry and system management. The position requires strong organizational and communication skills, as well as the ability to work effectively within a team and represent the agency positively.

Requirements

High School Diploma or GED
Computer and typing skills
Organization skills
Submit to and pass a criminal background check and a drug screening test.
Oral and written communication skills.
Typewriting and Computer skills.
Good organizational skills.
Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or in a crisis situation.
Ability to complete assigned duties in a timely manner.
Ability to work well with people of all races, backgrounds, and needs.
Ability to work as part of a comprehensive community mental health team and to positively represent the agency in the community.
Ability to get along with diverse personalities and maintain effective working relationships.

Responsibilities

Ensure documents (POC’s, addendums) are sent out to D/ID & PDS Case Managers in a timely fashion.
Copy and file documents in a timely fashion.
Maintain a list of POC due dates.
Process incoming mail-distribute/make copies as needed.
Keep a calendar of days when staff will be off work.
Make required changes to forms as they are updated and distribute them to the appropriate users.
Log in all information for accuracy and copy for Case Managers. File all LOC confirmations and PA’s.
Check Assessments, Plan of Cares and budgets for accuracy.
Send out corrections to D/ID & PDS Case Managers and file corrections once received.
Enter client completed application, MAP 10, MAP 115 and supporting documentation into the MWMA system.
Mail application packets upon request in a timely manner.
Maintain database of applicants and their status.
Contact clients and their families in a timely manner to complete applications.
Assist clients and/or families with inputting all needed information into MWMA system to ensure application for waiver waiting lists is complete.
Follow-up in a timely manner to ensure that applications are complete and entered into the MWMA system.
Answer and respond to phone calls and face-to-face questions and concerns related to all waiver programs.
Provide available resources upon request.
Maintain confidentiality of sensitive information.
Meet with clients and families in their home if requested to complete application.
Operate switchboard and front office when receptionist is unavailable.
Other duties may be assigned as needed.