Administrative Assistant - Utilities

City of Newberry•Newberry, SC

3d•Onsite

About The Position

Performs customer service and administrative support functions for the Utilities Department. Serves as the primary point of contact for utility customers and assists with daily front desk operations, customer inquiries, account maintenance, and records management.

Requirements

Ability to provide excellent customer service and communicate effectively with the public.
Knowledge of basic office practices and computer applications.
Ability to maintain accurate records and perform data entry with attention to detail.
Ability to work independently and maintain confidentiality.
Ability to multitask and prioritize duties in a fast-paced environment.
Working knowledge of Microsoft office, specifically, Word and Excel.
High school diploma or GED required.

Nice To Haves

Previous customer service or administrative experience preferred.
Valid driver's license preferred.

Responsibilities

Serve as the first point of contact for utility customers by phone, email, and in person.
Assist customers with utility service requests, account inquiries, service transfers, and general utility-related questions.
Process utility-related paperwork and maintain accurate customer and service records.
Route customer concerns, work orders, and service requests to appropriate utility personnel.
Maintain front desk operations and provide professional and courteous customer service.
Assist with data entry, filing, scanning, and record retention activities.
Receive and distribute departmental correspondence and documents.
Support utility staff with administrative tasks and special projects as assigned.
Perform other related duties as required and special projects as required.
Dispatch work orders and service request to the field.