Student Contact Center - Administrative Assistant Student Worker (NFWS)

Grand Canyon Education•Phoenix, AZ
•Onsite

About The Position

Grand Canyon Education is seeking an Administrative Assistant Student Worker to support the mission of Grand Canyon University through GCE’s Student Contact Center. The role assists the department with administrative duties and is intended to help transition student workers to full-time employment upon graduation. The position is not eligible for visa sponsorship; F-1 students are not eligible to apply. Applicants must be enrolled at GCU as full-time students in a bachelor’s or master’s program, maintain a minimum GPA of 2.0 for bachelor’s students or 3.0 for master’s students, and remain in good financial and academic (SAP) standing with the University. Falling below these minimum requirements may result in termination. The role pays minimum wage, has an expected end date of June 30, 2027, and requires working 100% on-site.

Requirements

  • Be available Monday through Friday between 8:00 a.m. and 7:00 p.m.
  • Be able to consistently work 15–20 hours per week.
  • Be available to work most of the summer and other school breaks.
  • Have intermediate knowledge of Microsoft Excel.
  • Have computer experience with Microsoft Outlook and Word.
  • Have experience providing excellent customer service in person and over the phone.
  • Have strong organizational skills and attention to detail.
  • Have strong written and verbal communication skills.
  • Be able to maintain professionalism and confidentiality.
  • Be willing to work, learn, and be flexible.
  • Have a positive attitude.
  • Be self-directed and motivated.
  • Be dependable and punctual.
  • Be enrolled at GCU as a full-time student in a bachelor’s or master’s program.
  • Maintain a minimum GPA of 2.0 as a bachelor’s student or 3.0 as a master’s student.
  • Maintain good financial and academic (SAP) standing with the University.
  • Work 100% on-site.

Nice To Haves

  • Team lead experience.
  • Mentoring experience.

Responsibilities

  • Assist Student Contact Center leadership with administrative tasks.
  • Assist with recruiting and onboarding.
  • Assist with creating work and training schedules.
  • Collect, maintain, and ensure the accuracy of data.
  • Produce ad hoc reports and data as needed.
  • Maintain paper and electronic filing systems.
  • Answer incoming calls and emails.
  • Perform other duties as assigned.
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