Administrative Assistant/Receptionist

Reynolds + Rowella•Greenwich, CT

157d•Hybrid

About The Position

Reynolds & Rowella's HR Outsourcing Division is currently hiring for one of his preferred clients in Fairfield County. This is an excellent opportunity to be part of a successful, reputable, boutique dermatology and cosmetic practice, that provides a rewarding, team-oriented, luxurious working culture and long-term career growth for its staff. With offices in Greenwich, Stamford, and Fairfield, our client proudly provides a wide range of treatments for their patients: Botox & Wrinkle Reducers, Facial Balancing, Facials & Peels, Laser, Body, and Beauty Treatments, Precision Anti-Aging, and Medical Treatments. Our client has received several awards and recognitions; ExpertInjector: Named one of the worldâ€™s top 3% of Injectors, National Consulting Dermatologist, Physician Trainer for Allergan Pharmaceuticals, Physician Trainer for Syneron-Candela, Galderma, Endo Aesthetics, Merz, and Cutera, Inc. They have been seen and recognized on Dr. Oz Show, Megyn Kelly Today, CBS News NY, Glamour, Womenâ€™s Health, New Beauty, and Skincare Anarchy. The Administrative Assistant/Receptionist will be the face of the Practice, providing a high level of customer services to patients by greeting clients, maintaining a relationship and accommodating their needs. The goal is to make each client of the practice and visitors feel comfortable and valued. The role will be in the office 5 days a week, during normal business hours. On average, the Practice would see anywhere from 30-50 patients per day. There will be 3 other administrative assistants on the team, and 4 medical assistants supporting you. In this role you must be able to commute and accommodate other locations at times, company events, coverage (Greenwich, Stamford, Fairfield).

Requirements

Strong customer service experience and or (concierge care)
Strong communication and interpersonal skills
Highly organized and can easily multi-task, prioritize tasks
At least 2-5 years of administrative experience, ideally in a medical office setting
Must be able to commute to all locations at times (Company Meetings, Coverage)
Must be fully vaccinated and boosted (Covid) (original vaccination + 1 booster)

Nice To Haves

Knowledge of medical terminology is a plus, not required

Responsibilities

Welcome/Greet all patients and visitors in person warmly in person or over the phone
Manage full patient check in and out process efficiently
Answer questions, address complaints, provide accurate information to all visitors
Ensure front desk and waiting area remain tidy and professional throughout the day
Schedule/Coordinate appointments based on client needs and provider availability
Facilitate flow by notifying providers of arrivals, monitoring delays, and communication updates to both patients and staff
Conduct proactive follow-up calls/emails to ensure client satisfaction and secure future bookings
Organize/Update patient histories using electronic software, forms, and interpersonal communication
Maintain accuracy/integrity of all electronic recordkeeping and filing systems
Protect patient privacy by securing all Protected Health Information (PHI) in compliance with regulations
Collect, scan, and distribute necessary forms/patient information
Act as primary liaison for management, assisting with various personal and professional tasks
Handle incoming phone calls, manage the office email, and route correspondence to appropriate parties
Monitor inventory, place orders for office supplies, and accept/distribute deliveries
Arrive punctually before the first client and perform other related duties as assigned