Administrative Assistant, Power Systems

Western States Equipment•Pasco, WA

2d•Onsite

About The Position

The Power Systems Administrative Assistant is responsible for working directly with Service Advisors, Field Service Supervisors, and Service Managers across assigned locations to keep the service calls process running efficiently. With a primary focus on completing complex service calls, the Power Systems Admin allows the Service Advisors and Field Service Supervisors to focus on customer engagement.

Requirements

Proficient in the use of Microsoft computer products or other comparable systems required.
Ability to comprehend, capture and interpret customer and equipment information independently.
Ability to learn and use new computer systems.
Proficient keyboarding skills.
Strong verbal communication and customer relationship skills that produce satisfied customers.
Ability to manage complex details accurately and according to schedule.
Ability to develop and maintain effective working relationships with others.
Consistent attendance.
Proof of high school diploma or General Education Degree (GED).
1 year customer service experience required.
Must be able to communicate (speak, read, comprehend, write in English).

Nice To Haves

Minimum of two years comparable office experience preferred.
Heavy equipment and/or diesel truck repair knowledge preferred.

Responsibilities

Actively cares, promotes, manages, and advocates safety at Western States.
Ensures all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
Adheres to required personal protective equipment (PPE) as identified in safety policy.
Performs multiple functions in the timely process of service calls from opening, adding segments, resolving discrepancies, and closing.
Reviews service calls for completeness prior to invoicing.
Completes complex service calls process including three way splits, discounting, and warranty.
Reviews and accounts vendor invoicing for payment and posts on service calls.
Processes service calls payments.
Generates daily service call reports to help assist in work order last date of labor management.
Provides training as needed for Service Advisors, Service Foreman, and Technicians on various work order processes.
Serves as a back-up for inbound customer phone calls.
Adheres to all customer care standards.
May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
Works within and promote corporate vision, mission, and values of the organization.
Performs other duties as assigned.