Administrative Assistant - Platinum

Cooper Clinic A Prof Assn • Dallas, TX

4d • Onsite

About The Position

The Administrative Assistant provides support for physician’s daily activities, as well as other administrative tasks in the department. Provides and promotes a high level of customer service to internal as well as external clientele. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Strong organizational, time management and attention to detail skills.
• Possess problem-solving skills, be self-motivated, and strive for professionalism.
• Ability to work in group setting as well as work independently.
• Good computer skills and proficiency with Microsoft Office Suite.
• High school diploma or general education degree (GED); Bachelor’s or Associate’s Degree or certificate from a university or technical school preferred.
• A minimum of one year relevant experience in a medical office, physician practice, hospital and/or acute care setting is preferred.

Responsibilities

• Greets all patients in a prompt, pleasant, and helpful manner while ensuring they receive the highest levels of customer service.
• Provide a high level of service to internal staff
• Complies with Health Insurance Portability and Accountability Act (HIPAA) while performing all duties
• Maintains confidentiality
• Maintains a working knowledge of all services that are offered within the clinic as well as other services around campus
• Answers department phone, returns phone calls and responds to voice messages
• Orders office supplies and coordinates maintenance of equipment for the department
• Manages and maintains client relationship management database
• Prints or retrieves information as requested from records
• Responds to email correspondence and resolves administrative inquiries and questions
• Sends marketing materials to prospective patients.
• Coordinates services within and between departments for efficiency in daily flow
• Keeps up the department calendar schedule and blocks appointments as needed
• Assists in transmitting referrals to physician offices or patients
• Conducts reminder appointment calls to patients
• Organizes and maintains patient communication and preparations for exam day
• Keeps patients informed of any delays throughout the day.
• Escorts patients to exams or procedure areas as needed
• Continuously monitors for cancellations, fills those spots, and emails the appointment packet or required paperwork
• Prepares proactively for the following day of business with pre-planning charts for patients and scheduling all exams ahead of time
• Maintains CCP memberships and membership renewals
• Maintains a positive attitude and adheres to the Cooper purpose and core values.
• Follows all Clinic policies and standard operating procedures
• Completes duties on site with consistent, regular, and reliable attendance
• Accomplishes other duties as assigned

Benefits

• A culture focused on improving the quality and quantity of peoples lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching after one year
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED