Administrative Assistant (Operations)
About The Position
The Chicago Skyway Toll Bridge (“Skyway”) is a 7.8-mile toll road connecting the Indiana Toll Road to the Dan Ryan Expressway on Chicago’s South Side. At Skyway Concession Company LLC (SCC), we are guided by our core values: Safety, Ownership, Collaboration, Integrity & Stewardship, and Innovation. We seek team members who demonstrate these values every day. The Operations Administrative Assistant provides high-level administrative, operational, and office management support to the Director of Infrastructure Operations and Chief Infrastructure and Operations Officer. This position collaborates across departments to support business needs and maintain efficient administrative and operational processes across the company. This role is critical to ensure: Operational discipline and documentation integrity, Efficient coordination across departments, Executive readiness (reports, audits, and decision support), Consistent office operations and administrative controls. The position serves as a central coordination point for operational and administrative processes, ensuring reporting accuracy, procurement discipline, and compliance with internal controls and audit standards. This role exercises judgment in identifying risks, resolving discrepancies, and recommending improvements to operational processes, reporting, and administrative controls. This position is part of the Operations administrative career path and supports progression into Administrative Coordinator and Business Office Manager roles.
Requirements
- Associate degree with 1–3 years of experience required
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong verbal and written communication skills
- Ability to prioritize and manage competing demands proactively
- Strong organizational, time management, and problem-solving skills
- Ability to operate effectively in a fast-paced operational environment
- Ability to effectively utilize SCC systems and tools to carry out responsibilities
- Strong collaboration, communication, and teamwork skills
- Demonstrated ability to analyze information, identify issues, and recommend solutions
- Strong attention to detail with a focus on accuracy, compliance, and audit readiness
- Demonstrated dependability, integrity, and commitment to safety
- Experience with process improvement, cross-functional coordination, or operational systems
Nice To Haves
- Bachelor’s degree preferred
- Experience supporting senior leadership
- Experience with procurement systems (e.g., Concur, NetSuite) and document management systems (e.g., SharePoint)
- Experience supporting reporting, compliance, or administrative controls processes
Responsibilities
- Own and maintain recurring operational reports, trackers, and documentation processes (monthly, quarterly, ad hoc)
- Ensure accuracy, completeness, and timeliness of operational reports
- Analyze reports and supporting data to identify trends, discrepancies, or risks impacting operations
- Ensure all reporting and documentation meet internal control and audit standards
- Identify, evaluate, and resolve discrepancies, gaps, or documentation issues, escalating as appropriate
- Support preparation for internal and external audits by organizing, validating, and maintaining required documentation
- Coordinate procurement documentation, vendor records, and purchasing logs to ensure audit readiness
- Monitor cross-functional deliverables and take action to address delays or risks to operational timelines
- Coordinate with Operations, Engineering, Finance, and Customer Service to ensure alignment in reporting, purchasing, and documentation processes
- Analyze operational workflows and recommend improvements to reporting tools, tracking systems, and administrative processes
- Standardize and document administrative processes to improve efficiency, consistency, and compliance
- Provide direct administrative support to senior leadership, including preparation of reports and materials
- Manage office supplies, equipment, and vendor service coordination
- Support procurement activities including purchase requisitions, approvals, vendor onboarding, and documentation tracking
- Maintain accurate purchasing records and ensure completeness for compliance and audit purposes
- Coordinate vendor communication to ensure timely service delivery and documentation integrity
- Support customer service coordination for Operations telephone line
- Coordinate meetings, logistics, and visitor support in a professional manner
- Monitor office inventory and ensure adequate supply levels
- Process incoming and outgoing mail and internal correspondence
- Perform other duties as assigned to support business needs
Benefits
- Eligible for earned performance bonus up to five (5) percent.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
