Administrative Assistant, Office of Student Accounts

High Point University•High Point, NC

About The Position

High Point University’s Office of Student Accounts is seeking an Administrative Assistant who will play a key role in ensuring the smooth and efficient operation of the office. This position is responsible for organizing and coordinating office functions to maximize effectiveness and provide exceptional administrative support to the Student Accounts team. The Administrative Assistant will assist with maintaining student accounts, supporting the invoicing and collection of tuition statements, and providing excellent customer service by consistently responding to phone calls and emails from students and parents regarding account management.

Requirements

Minimum 2 years related experience including customer service and high-level administrative or office management experience required
Knowledge of office administration procedures
Attention to detail and high level of accuracy
Strong organizational skills
Ability to multitask effectively
Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities
Ability to work in a fast-paced environment
Expertise in MS Word and Excel; working knowledge of computerized data processing and web-based technology
Competent to learn and utilize multiple information systems
Strong interpersonal skills, cultural awareness, and ability to work effectively with internal and external customers
Ability to appropriately handle confidential information

Nice To Haves

Experience in higher education setting preferred

Responsibilities

Handles receptionist duties; greets the public and refers them to appropriate staff members when needed, answers phone, routes phone calls and takes messages when appropriate
Monitors the Student Account email box; responds to all emails and voicemails in a timely manner and without intervention
Develops office procedures, gains approval from Director of Student Accounts and then implements those office procedures
Processes 1098T email requests & walk-ins, while also directing them on how to review/print the form online
Organizes and coordinates office operations
Distributes mail when delivered, if necessary
Scans and links all documents in ImageNow, with assistance of student worker(s)
Assist with office mailings as needed
Maintains office equipment and supplies
Updates and maintains filing systems; ensures protection and security of files and records
Maintains positive work atmosphere by acting and communicating effectively with students, parents, faculty, co-workers and managers
Provide positive, courteous and complete verbal and written responses to inquiries from customers, students, parents, internal departmental offices, and team members using our departmental software
Document communications and account contacts using departmental software and scanning processes
Represent Student Accounts at freshman orientations; to include preparing documents for disbursement, assisting in the waiving of insurance and helping to answer general student account questions
Assist in other office functions as needed