Administrative Assistant - Medical Administration (Law Firm)
About The Position
This position works within an Intake team at a full-service litigation firm specializing in the representation of first responders. The firm has 16 attorneys and over 60 employees. The role requires efficiency and organization in completing a high volume of straightforward tasks, and the ability to communicate these tasks to clients and attorneys. The candidate will receive training for success. The preferred candidate has experience in a law firm or other professional business completing administrative tasks, but strong experience in retail, reception, or other high volume customer service roles are also welcome.
Requirements
- Ability to work independently and collaboratively as part of a team
- Ability to work in a fast-paced environment with demonstrated ability to juggle multiple tasks and demands.
- Ability to interact and communicate with individuals at all levels of the organization.
- Microsoft Office, Adobe, and online document proficiency
- Professional demeanor and the ability to use initiative, diplomacy and tact
- Detail-oriented and organized, with the ability to maintain focus and accuracy when multitasking.
Nice To Haves
- Prior experience working in a law firm or other legal setting is preferred.
- Experience working in a customer service or call center setting.
Responsibilities
- Manage inbound and outbound calls with a high level of customer service.
- Conduct interviews with prospective clients to qualify and gather necessary information.
- Complete client intake forms and manage client communication.
- Use empathy to connect with prospective clients and help them understand the legal process.
- Demonstrate excellent telephone communication skills and the ability to quickly build rapport.
- Effectively communicate the services offered by the law firm to individual clients.
- Work with case management software and other computer programs to manage client information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
