Administrative Assistant, Intermediate | Radiation Oncology Front Office

UPMC•Pittsburgh, PA

21h•Onsite

About The Position

Join the Radiation Oncology team at UPMC Hillman Cancer Center as an Administrative Assistant, Intermediate. This role is crucial for supporting patients throughout their cancer care journey. You will be the welcoming face and voice of the department, assisting patients with appointments, coordinating information, and ensuring smooth daily operations in a fast-paced healthcare environment. This is a rewarding opportunity to make a meaningful impact while working alongside a dedicated team committed to exceptional patient care.

Requirements

High school diploma or equivalent
Three years experience in an administrative support role.
Ability to perform advanced functions in word processing, electronic mail/calendar, spreadsheet, presentation and database software
Ability to use applicable MS Suite products
Working knowledge of business processes and procedures
Knowledge of basic accounting and financial principles and functions
Ability to analyze data and use basic reasoning skills

Nice To Haves

Previous medical office, scheduling, administrative, or healthcare support experience preferred.
Experience working with electronic medical records or healthcare systems is a plus.
A positive, team-oriented attitude and commitment to patient-centered care.

Responsibilities

Answer incoming telephone calls and assist patients, providers, and staff in a professional and courteous manner.
Schedule, reschedule, and cancel patient appointments as needed.
Check patients in and out of appointments and ensure all required information is complete.
Distribute incoming faxes to the appropriate staff or department in a timely manner.
Scan and upload patient documents into the electronic medical record (EMR) system.
Process and maintain patient paperwork, referrals, and medical records.
Provide patients with follow-up instructions and scheduling information.
Respond to routine inquiries and direct calls to the appropriate team members.
Maintain accurate patient information and appointment records.
Assist with front desk operations and general administrative tasks.
Ensure confidentiality of patient information and compliance with HIPAA regulations.
Complete Insurance Verification and fill out required paperwork.
Provide excellent customer service to patients, families, providers, and colleagues.