Administrative Assistant III

State of Colorado•Denver, CO

3d•Hybrid

About The Position

This position provides enrollment and financial aid support to current and prospective students from admissions through graduation. Duties are performed primarily through the Enrollment Services Call Center, as well as electronically, remotely, and in person at various campus locations. The Colorado Community College System (CCCS) and its colleges provide an accessible, responsive learning environment that facilitates the achievement of educational, professional and personal goals by our students and other members of our communities, and we foster an atmosphere that embraces academic excellence, diversity and innovation. You will admire the friendly culture of our colleges and be inspired by our team environment and dedicated employees.

Requirements

Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.
Three (3) years of general office or clerical experience, including at least one (1) year of call center experience providing information and assistance to customers.
Daily interaction with students, faculty and staff require that this position have strong interpersonal, communication and organizational skills.
Computer literacy is a must.
Effective verbal and written communication skills are necessary for success in this position.
Do not use "see resume" statements in application.
Your application must be completed in detail, showing relevant experience in order to be considered.
Part time experience will be prorated.
Must submit to and successfully complete a pre-employment background check as a condition of hire.

Nice To Haves

Experience involving a wide range of clerical responsibilities.
Working knowledge of Banner or similar system.
High level of speed and accuracy regarding data entry.
Attention to detail (ability to check for typographical, grammatical and spelling errors, etc.).
Experience and ability to work in a fast paced customer service and data entry environment, and ability to handle multiple tasks simultaneously while meeting targeted deadlines.
Experience with problem solving processes.
Understand and determine appropriate rules and regulations from various sources.
Knowledge in extracting information from various reports.
Prior work experience at a community college or other academic environment.

Responsibilities

Provide enrollment and financial aid information and assistance to current and prospective students
Assist students with admissions, transcripts, registration, add/drop processes, student accounts, residency, and financial aid
Provide support through in-person, phone, email, text, chat, and virtual services
Guide students in navigating the student portal, email, Navigate, FAFSA, and other enrollment resources
Advise students on financial aid application, eligibility, processing, and maintaining aid
Review and verify financial aid documents for accuracy and compliance with federal and state requirements
Determine when additional information or documentation is needed and document findings in Banner
Participate in new student orientation and provide financial aid guidance
Review and process student records and enrollment documents in Banner
Process add/drop, withdrawal, transcript, hold, and other enrollment-related forms
Provide guidance on locating and completing electronic enrollment forms and resources
Research and resolve student questions, concerns, and enrollment or financial aid issues
Explain policies and procedures and assist with resolving disagreements and concerns with students and coworkers
Develop and maintain content for the PPSC chatbot and live chat
Collaborate with departments across the college to expand and update the chatbot knowledge base
Ensure digital responses and information remain accurate and current
Maintain a valid Colorado notary commission, including required renewals