Administrative Assistant III

Community College of Philadelphia•Main Campus - Philadelphia, PA

1d•Onsite

About The Position

Under general supervision, the Administrative Assistant III will be responsible for providing clerical support to the Transfer Credit and Placement Office. This role requires independent judgment and decision-making skills. The primary responsibilities include reviewing post-secondary educational credentials to determine English and Math placement and transfer credit, and appropriately identifying prerequisites and co-requisites to permit course enrollment. The position also involves providing in-person service to students, responding to inquiries via various channels, and maintaining knowledge of program updates and FERPA regulations. The role emphasizes exercising equity, respect, and sensitivity in a diverse academic environment and maintaining professionalism.

Requirements

High School diploma/GED is required.
Minimum of five (5) years’ or related experience required.
Demonstrated ability to adapt to change required.
Strong interpersonal and communication skills, both verbally and in writing required.
Strong organizational and analytical skills, and attention to detail required.
Ability to make appropriate and timely decisions in situations of varying circumstances required.
Ability to multi-task and manage priorities in a fast-paced environment required.
Demonstrated proficiency in Microsoft Word required.
Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

Nice To Haves

Associate’s degree is preferred.
Previous experience in enrollment services within higher education is preferred.
Banner experience preferred.
Knowledge of FERPA (Family Educational Rights and Privacy Act of 1974, as amended) preferred.

Responsibilities

Review and process domestic and foreign educational credentials for performing a course-by-course evaluation.
Review and process domestic and foreign credentials for awarding English and math placement.
Review and process educational credentials for prerequisites and corequisites to permit course enrollment.
Review and process credentials for awarding credit based on various aspects of prior learning.
Provide in-person service to students.
Provide exceptional customer service in an amiable manner on a daily basis.
Respond to inquiries via in-person, email, and phone regarding enrollment-related matters.
Maintain thorough understanding of FERPA regulations related to confidentiality of student records.
Remain knowledgeable of program and course updates.
Exercise equity, respect, and sensitivity for servicing a diverse academic environment.
Maintain professionalism in attitude and conduct when servicing internal and external persons.
Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
Maintain sensitivity, understanding and respect for a diverse environment inclusive of students, faculty and staff.
Other duties as assigned.