Administrative Assistant III, Needham Cancer Center
About The Position
The Administrative Assistant III at the Needham Cancer Center is an essential member of the care team and serves as a primary point of contact for patients and providers. The role supports physicians in their clinical, academic, research, and leadership responsibilities. The Needham Cancer Center is an integrated center that includes Hematology/Oncology, Radiation Oncology, and Specialties. The position provides administrative and patient-care coordination support, including managing clinical templates, obtaining referrals and visit authorizations, assisting with patient scheduling, supporting new-patient triage, coordinating care with the team, and providing some front-desk and phone-line support. This is an onsite position in Needham, Massachusetts, Monday through Friday, with a schedule of either 8:30 a.m.–5:00 p.m. or 8:00 a.m.–4:30 p.m.
Requirements
- High school diploma or GED required.
- Three to five years of related work experience required.
- Experience with computer systems, including web-based applications and some Microsoft Office applications, such as Outlook, Word, Excel, PowerPoint, or Access.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
- Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
- Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
- Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and to remain calm in stressful situations.
- Ability to perform sedentary work, including occasionally exerting up to 10 pounds of force and sitting most of the time, with occasional walking and standing.
- Must be vaccinated against influenza as a condition of employment.
Nice To Haves
- Associate's degree preferred.
Responsibilities
- Answer and screen telephone calls, take accurate messages, or direct calls to the appropriate person.
- Greet and direct patients, families, visitors, and staff; respond to requests promptly and provide clear, accurate information within the scope of knowledge and authority.
- Update patient demographic and insurance information and obtain specialist referrals for patient appointments.
- Schedule patient appointments using scheduling tools and resources.
- Coordinate and communicate ancillary appointments and procedures with other hospital staff as needed.
- Obtain patient information and materials from referral sources as needed.
- Prepare patient records for clinical activities and maintain records for physicians.
- Liaise with other departments and external customers in a calm and supportive manner.
- Handle confidential information appropriately and explain policies and procedures when necessary.
- Maintain physicians' administrative and clinical calendars.
- Type correspondence, manuscripts, and documents that may require complex formatting; compose routine correspondence; and transcribe letters and patient notes or facilitate notes and letters in the CCC system as needed.
- Prepare and distribute materials for meetings and committees.
- Assist and support licensed practitioners by queuing prescriptions for renewal and performing an initial review of medication listings for accuracy in the electronic medical record (Web OMR).
- Support new-patient triage, coordinate patient care with the team, and provide some front-desk and phone-line support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
