Administrative Assistant II

Maryland Connect

10d•Onsite

About The Position

Under general supervision, this position provides support to Dining Services in the performance of specialized administrative functions. The role assists with processing new hire documents, prepares correspondence, generates reports, resolves discrepancies, and delivers exceptional customer service related to administrative practices and procedures. This position is responsible for coordinating and processing new hire paperwork, facilitating onboarding and orientation sessions, and maintaining accurate employee records for PIN, contingent, and student employees. The role also coordinates with unit management and the department timekeeper to track performance issues, discipline, lateness, absenteeism, and training compliance to ensure equity and consistency across the department. Additional responsibilities include supporting recruitment and interview scheduling, assisting with employee engagement and retention initiatives, monitoring time and attendance in the absence of the timekeeper, and preparing HR reports to support operational decision-making. The position requires discretion in handling sensitive and confidential information, strong communication skills, and the ability to work both independently and collaboratively in a fast-paced, high-volume environment.

Requirements

High School Diploma or GED
3 years’ clerical experience, one of which must have involved the application of administrative policies and procedures
Proficient in Microsoft Outlook, Word, and Excel
Working knowledge of administrative practices, procedures, and regulations
Proficiency in Microsoft Office (Word, Excel, Power Point), internet applications, email, and calendar software
Strong organizational skills with the ability to plan, prioritize, and execute multiple tasks under deadlines
Ability to handle confidential and sensitive information with discretion
Strong interpersonal and communication skills, both written and verbal
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in compiling, analyzing, and reporting HR data

Nice To Haves

Proficiency with Workday
Experience with HRIS or payroll systems beyond Workday
Familiarity with collective bargaining agreements
Knowledge of state and federal labor laws relevant to higher education and food service operations
Experience supporting a large, multi-unit operation or unionized workforce
Ability to design and deliver basic training

Responsibilities

Processing of a variety of new hire related documents
Prepares correspondence
Generates reports
Resolves discrepancies
Delivers exceptional customer service related to administrative practices and procedures
Coordinating and processing new hire paperwork
Facilitating onboarding and orientation sessions
Maintaining accurate employee records for PIN, contingent, and student employees
Coordinating with unit management and the department timekeeper to track performance issues, discipline, lateness, absenteeism, and training compliance
Supporting recruitment and interview scheduling
Assisting with employee engagement and retention initiatives
Monitoring time and attendance in the absence of the timekeeper
Preparing HR reports to support operational decision-making