Administrative Assistant II

Illinois Bone and Joint Institute LLC•Orland Park, IL

2d•$21 - $25•Onsite

About The Position

This position acts as a liaison between his/her assigned physician and patients/families, staff, primary care physicians and other specialist, attorneys, vendors, etc. Ensures that physician schedules are in accordance with their protocols/needs and that the schedule provides for a smooth/effective delivery of patient care; coordinates incoming physician-related phone calls; and, as requested, assists the physician in the coordination of personal responsibilities in an effort to ensure that the professional requirements of the physician’s workday are met. We are seeking a full-time Administrative Assistant II to support our new Sports Medicine specialist and General Orthopaedic Surgeon at our upcoming Orland Park facility.

Requirements

Work is primarily indoors. Extended periods of sitting in the same position may be required.
Ability to hear telephonic communication and speak English language is required.
Position requires repetitive hand movement as necessary for computer data entry work.
May require occasional outdoor travel via automobile.
High school diploma or equivalent is required.
Able to type 40 wpm with good spelling ability.
Computer literate and knowledgeable in business software/equipment.
Knowledgeable in basic medical terminology.
Able to communicate (verbal and written) in the English language.
Excellent phone and people skills.
Capable of keeping up in a “fast-paced” work environment.
Good sense of humor, helpful.
Valid Illinois Driver’s License.

Responsibilities

Responds to incoming phone calls and determines best method for resolution of caller’s needs through the identification of the most appropriate respondent (i.e. physician, administrative assistant, administration, clinical staff, etc). Channels requests appropriately in an effort to ensure resolution.
Schedules surgeries for your physician and ensuring those surgical cases go through without issues.
Maintains schedules/calendars for the doctor in regards to clinics, surgeries, and on-call schedules.
Schedules pre op and post op appts for surgical patients.
Assist with dates and times for new patient appointments if Call Center employee are unable to find available spots.
Arranges for legal depositions, ensuring that all patient records are available prior to the deposition and conference rooms or zoom meetings are booked.
Coordinates cardiac and medical clearance for patients prior to surgery.
Completes appropriate form for facility, i.e. Salt Creek Surgery Center, Hinsdale or Good Samaritan Hospitals.
Schedules appropriate surgical appointments and cases in EMR system.
Schedules appropriate pre and post-op visits, including therapy if needed.
Secures pre-certification for surgery and document in chart.
Maintains and updates physician calendar regarding surgery.
If patient fails pre-op labs/EKG, helps patient to secure appointments with appropriate physician.
Help prepare surgical packets for scheduled surgeries.
Notifies Reps in regards to surgical equipment, as necessary.
Sends orders for therapies, return to work notes, gym notes etc., as requested.
Opens and distributes physician’s/department mail.
Helps team with “Attending Physician” statements, handicap parking permits, jury duty requests, PE excuse notes, disability forms, etc.
Prepares physician on call schedules and coordinates physician schedule changes.
As necessary, secures appropriate releases and copies medical information for patient pick-up. Works closely with copy service and monitors reports to ensure timely mailing of all requests for records.
Forwards physician credentials and CME credits to credentialing department upon request by physician.
Works on projects for physician as requested.
Orders physician lunches and other miscellaneous items, if requested.
Handles payments received for depositions, record subpoenas, etc.