Health Compliance Administrative Assistant II

University of Florida • Gainesville, FL

1d • Onsite

About The Position

We're seeking two dedicated and results-driven Administrative Assistant II to join our Health Compliance team at the University of Florida's Student Health Care Center. The key responsibilities of the Administrative Assistant II include managing the day-to-day activities of the Health Compliance Office in relation to the university’s student health insurance and immunization requirements. This includes ensuring accurate and timely processing of all incoming insurance information, performing periodic audits to ensure compliance, and interacting with various campus partners to communicate student status and program success. The role also involves providing customer service to students and families regarding health insurance requirements via phone, email, or in person. Additionally, the position serves as a liaison with other university departments and external agencies to ensure accurate recording of student status and coverage enrollment, and provides data and reporting support. The Administrative Assistant II will also recommend and implement internal operating policies and procedures, improve office systems, research operational problems, and develop and maintain an operating manual with documented policies and procedures.

Requirements

• High school diploma or equivalent and four years of relevant experience or an equivalent combination of education and experience.
• Must have strong diplomacy skills to work with students/parents in resolving complex situations.
• Position requires extensive sitting and telephone usage, and requires extensive typing and computer work.

Nice To Haves

• Bachelor’s degree preferred
• Excellent customer service, written and verbal communication skills.
• Knowledge of the Student Information System, PeopleSoft, Microsoft Office Suite.
• Prior experience in health insurance benefit verification or billing preferred.

Responsibilities

• Responsible for the day-to-day activities related to the Health Compliance Office in managing the university’s student health insurance and immunization requirements.
• Ensures the processing of all incoming insurance information in an accurate and timely manner.
• Performs periodic audits on the insurance information to ensure compliance with the program requirements.
• Interacts regularly with Admissions, International Center, GA Benefits, Student Affairs, Enterprise Systems, and other campus partners to keep everyone informed of student status and program success.
• Provides customer service by phone, email or in person to students and families about the health insurance requirement.
• Serves as a liaison with other university departments and external agencies including the school sponsored insurance plan to ensure that student’s status and coverage enrollment is accurately recorded.
• Provides data, reporting and support where needed to facilitate the understanding and processing of the requirement.
• Recommends and implements internal operating policies and procedures and improved office systems related to health compliance.
• Researches operational problems and recommends/implements solutions.
• Develops and maintains operating manual with documented policies and procedures.

Benefits

• Robust healthcare package
• Generous leave policies
• Retirement planning
• Professional development
• Ten paid holidays each year
• Vacation leave accrual (6.769 hours biweekly/22 days annually for full-time TEAMS employees)
• Sick leave accrual (4 hours biweekly/13 days annually for full-time TEAMS employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED