Administrative Assistant II

University Health Network • Toronto, ON

5d • Onsite

About The Position

The Department of Supportive Care (DSC) is made up of three divisions - Psychosocial Oncology (PSO), Cancer Rehab & Survivorship, and Palliative Care. This position is to support the PSO at the Princess Margaret Cancer Centre. The successful candidate will work closely with a multidisciplinary team to perform administrative tasks such as greet patients in an outpatient clinical setting, schedule patients, send and track community outreach referrals, etc.

Requirements

• Completion of Secondary School or recognized equivalent
• Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
• Two (2) years related administrative support experience
• Experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is required
• Excellent organizational, prioritization and time management skills
• Excellent interpersonal, customer, verbal and written communication skills
• Able to operate effectively in an interdisciplinary team
• Ability to maintain and protect patient confidentiality

Nice To Haves

• Experience working with database and spreadsheet software is an asset
• Previous on-the-job computer/word-processing in a Microsoft Office environment is preferred
• Experience working in a teaching hospital environment is an asset
• Knowledge of medical terminology is an asset

Responsibilities

• Providing positive patient experiences in an outpatient clinical setting, meeting quality standards set out by UHN including registering patients, as needed, in UHN’s EPIC EMR (Electronic Medical Record) system, Epic
• Support the timely and efficient processing of incoming referrals, scheduling/rescheduling of patient appointments, responding to patients' general inquiries, and cancelling patient appointments
• Complete administrative tasks that support data entry for patient tracking requirements and maintaining several electronic calendars
• Utilizing knowledge of medical terminology to support physicians and other clinicians
• Ensuring efficient operation of the office, clinic spaces and front desks, within scope of authority
• Provide cross-coverage support as a member of an operational administrative team

Benefits

• Competitive offer packages
• Member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED