Mail and Retrieval Services Unit - Administrative Assistant II

State of Colorado • Denver, CO

3d • Onsite

About The Position

Within the Division of Motor Vehicles (DMV), the Driver Control Section exists to administer motor vehicle statutory requirements affecting driver's privilege, to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. This section provides copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. This section also processes requests from the general public and collects appropriate fees. We're hiring a detail oriented and organized individual to be our Administrative Assistant in our Mail & Retrieval Services work unit in Driver Control! In the Denver office, use your computer skills to input information into databases and spreadsheets to ensure accurate recording of information. Your great attention to detail will ensure DOR remains compliant with policies and customer's documents are accurate. If you're ready to grow and enjoy the benefits of working at the Department of Revenue, then this job may be for you!

Requirements

• Two (2) years of relevant experience in general clerical role and/or cash handling.
• Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments
• Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos
• Data Entry including: entering information into a program or database (appointments, contact information, customer records)
• Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)
• Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies
• Typing letters, reports, briefings, forms, memoranda, etc.
• Checks and compares data for accuracy and completeness
• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years

Nice To Haves

• State experience working in a high volume data entry, or mail center workplace
• Excellent verbal and written communication skills
• Experience working in a complex, high volume general clerical support position
• Career progression in a general clerical position
• Experience working with sensitive information of a confidential nature
• Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.

Responsibilities

• Sort and prepare documents for imaging and data entry
• Log processes into spreadsheets, databases or electronic documents as necessary
• Research records concerns with using advisory data, internet and other information retrieval sources
• Correct and update driver records through entering data into records, databases and spreadsheets
• Translate and clarify Colorado Motor Vehicle Statutes, department administrative policies and procedures for customers
• Scan documents
• Maintain compliance with department and section policy to ensure a safe and clean environment.

Benefits

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical , Dental , and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• A variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed