Administrative Assistant II - WH Smith Office

TRILLIUM HEALTH RESOURCES•Greenville, NC

4d•Onsite

About The Position

The Administrative Assistant II keeps the Greenville office running smoothly and serves as the first point of contact for employees, visitors, and incoming services. This role involves managing front desk operations, U.S. mail and package handling, supplies, and day-to-day administrative coordination for the location. A key part of this role is supporting members across 46 counties by handling time-sensitive member correspondence, including in-person grievances and appeals and same-day certified mail routing, with accuracy and urgency. The position also involves preparing reports and materials, coordinating meetings, and facilitating information flow across teams. The ideal candidate is dependable, organized, detail-oriented, handles confidential information with discretion, and is a reliable point person for the office.

Requirements

High school diploma or GED and one (1) year of clerical experience; OR Equivalent combination of education and experience.
Valid driver’s license.
Must reside in North Carolina and within 75 miles of the assigned Trillium office location: 1019 W. H. Smith Blvd., Greenville, North Carolina.
Must be able to travel within catchment as required.

Nice To Haves

Associate's degree or higher and two (2) or more years of administrative or office coordination experience, preferably in a corporate or multi-department setting.
Experience in facilities or vendor coordination, visitor or access-control processes.
Intermediate Microsoft Office skills and/or experience working with and updating SharePoint sites.

Responsibilities

Greet visitors and manage front desk operations as the office's first point of contact.
Handle daily U.S. mail, pickup, sorting, scanning, distribution, and outgoing preparation, along with packages, deliveries, and shipments.
Route time-sensitive member correspondence, including walk-in grievances and appeals and same-day certified mail, accurately and on deadline.
Maintain supply inventory and visitor/key access logs.
Provide administrative support for facilities department activities, projects, and building operations.
Document facilities needs and policy updates.
Update vendor/contract documentation, review correspondence, reports, and presentation materials.
Schedule and coordinate meetings, trainings, and events.
Track facilities departmental deliverables, deadlines, and performance metrics.
Coordinate communication and information flow across teams and stakeholders.