Administrative Assistant II Library & University Center
About The Position
ECTC is seeking an in-person on-site Administrative Assistant II position to provide front-line support and assist in daily operations for the Collier Library & Robbins University Center. This position splits its time and duties between ECTC’s Collier Library (60%) and the Robbins University Center (40%) to provide front desk support and perform specialized administrative functions for both departments. This unique role delivers high-quality customer service while assisting students, faculty, staff, and community members with library resources and services, transfer initiatives, and student engagement efforts, to contribute to student success.
Requirements
- Associate’s Degree and 1 year experience or equivalent (High School Diploma and 3 years experience).
Nice To Haves
- Strong customer service and organizational management skills
- Excellent written and interpersonal communication skills
- Ability to communicate effectively
- Curiosity and enthusiasm for learning new things and sharing knowledge with others
- Ability to multitask and work collaboratively in a dynamic setting
- Ability to solve problems, demonstrate initiative, and work autonomously
- Ability to use computer technology at an advanced level, including Microsoft Office 365 applications and PeopleSoft
- Ability to maintain confidentiality of information
Responsibilities
- Deliver responsive, student-centered service at the library circulation desk, including managing check-in/check-out processes, assisting with technology and research inquiries, shelving materials, and maintaining an organized and welcoming environment.
- Open and close the library according to established schedules.
- Provide instruction and assistance on library resources and services, including the discovery system/catalog, e-books, databases, Makerspace equipment, and interlibrary loan. Offer support in person, by phone, and through virtual platforms (e.g., chat).
- Assist with Technical Services operations, such as processing, organizing, and maintaining library materials.
- Assist with processing, organizing, digitizing, and maintaining College Archives materials.
- Assist with Makerspace technologies and equipment.
- Create and maintain non-academic LibGuides.
- Assist patrons with Microsoft Office Suite products, including Word, Excel, and PowerPoint. Troubleshoot computer and software problems.
- Complete special projects such as inventory, shelf shifting, library displays, or college/library student initiatives.
- Staff the University Center front desk by answering calls, directing visitors, and performing general administrative and clerical duties.
- Support Transfer Center initiatives in coordination with the Director by assisting with student engagement activities, events, and special projects (like outreach campaigns) that promote transfer.
- Other duties as assigned by the Supervisor.
Benefits
- Exceptional health care, vision, and dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
