Administrative Assistant II - Graduate Admissions Processor

CSU Pueblo Division of Extended Studies•Pueblo, CO

3d•$40,248 - $49,000•Onsite

About The Position

This position is responsible for processing graduate admission applications and supporting students throughout the application and enrollment process. The role involves managing application documents, providing customer service, determining residency for tuition classification, and entering data into student information systems. The Administrative Assistant II will also collaborate with various university departments, including Graduate Programs, Extended Studies, and CSU Pueblo Online, to ensure accurate and efficient admission processes for both on-campus and online learners. Additionally, the role provides office support, assists with training student employees, attends relevant meetings and training, and contributes to process improvement initiatives. Ad-hoc duties may include supporting other admissions and Extended Studies initiatives and serving on university committees.

Requirements

Two (2) years of relevant experience in an occupation related to the work assigned to this position OR A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.
Must attach a letter of intent (cover letter) describing the means in which you meet the qualifications for this position.
Must attach unofficial or official transcripts showing required degree(s) conferred, if using education in lieu of experience.
Clearly document job duties performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application.
Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application.
Indicate entire work history within the State Classified System, including at Institutions of Higher Education, in the application.

Nice To Haves

Familiarity with graduate and international student college admissions requirements
Experience working in a CRM

Responsibilities

Obtains and processes complete verified graduate admission applications and documents in a timely manner.
Efficiently requests, collects, files, codes and processes potential student applications and documents, including college transcripts, transfer requests, residency forms, test scores, international requirements and other university admission requirements.
Provides consistent and exemplary customer service to admissions constituents (i.e. prospective students, faculty, staff and other stakeholders).
Provides accurate and timely assistance via email, phone, and in-person communication to help guide students through the application and enrollment processes.
Reviews student residency information and determine tuition classification based on current state laws and university policies.
Enters admission decisions and processes changes to student application files in student information systems.
Responds to inquiries from graduate applicants to obtain required admission documentation, verifies status, and explains university policies and procedures.
Connect inquiries with program directors, admissions, advising, and other university services as needed.
Manage all inquiries sent to the general admissions email account and main phone line for the office of admissions for both graduate and online students.
Collaborates with designated graduate program team members, Extended Studies, CSU Pueblo Online, and the Graduate program directors to determine student eligibility for specific graduate program admission.
Work with Extended Studies, CSU Pueblo Online, and the Graduate program directors to facilitate admission processes accurately and efficiently.
Supports CSU Pueblo Online by processing applications and documentation for online learners, helping expand access to high-quality, flexible graduate programs for students across diverse locations and backgrounds.
Facilitates communication with Extended Studies, CSU Pueblo Online, Graduate program directors, and other graduate program team members and works as the point of contact for timely response to student questions about specific graduate programs in terms of admission and program requirements.
Provide back-up coverage for the admissions front desk and general email account.
Develops or works alongside admissions team members to develop work flows and technological checks/balances related to graduate processing and online programs, to ensure data integrity, processing efficiency, and communication accuracy.
Assist with training, supervision and delegation for approved admission activities for admission department student employees.
Attend admissions and graduate studies related training and meetings.
Assist with special events for recruitment and enrollment.
Contribute to university and graduate program admission process improvement, accreditation and regulatory agency activities and meetings, to include NC-SARA compliance.
Provide back-up assistance for other admissions department and graduate department initiatives related to graduate and Extended Studies enrollment.
Other duties as assigned.
Provide back-up coverage for Admissions and Extended Studies initiatives as-needed.
Serve on various university committees and programs.