Administrative Assistant II - Aftermarket

The Manitowoc Company • Baltimore, MD

4d • Onsite

About The Position

The Administrative Assistant II is responsible for handling incoming service phone calls, assisting the service manager, typing work orders, invoicing completed repairs and reconciliations, timekeeping, and other assigned clerical duties. This position will be located at the Baltimore branch for MGX Equipment Services.

Requirements

• High School Diploma or GED with a minimum of one year related administrative experience required.
• Must be proficient in Microsoft Office products.
• Must have excellent communication skills with a customer/client focus.

Nice To Haves

• Experience in the heavy equipment or construction industry preferred.

Responsibilities

• Answer multiple phone calls via telephone/headset throughout the day and respond to messages.
• Greet visitors and direct to appropriate person.
• Use computer to generate email and other branch correspondence.
• Process invoices and other clerical duties such as filing and faxing.
• Schedule, coordinate, and log all service calls as received.
• Contact customers and vendors with status updates.
• Other duties as assigned.

Benefits

• Competitive total rewards package including benefits and 401(k) beginning day one of employment.
• Continuing education and training opportunities; tuition reimbursement for those who qualify.
• Vacation and Holiday pay
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED