Administrative Assistant I, Outpatient Mental Health Center - Gaithersburg, MD

Sheppard Pratt • Gaithersburg, MD

2d • Onsite

About The Position

The Administrative Assistant I supports the operation of an outpatient mental health clinic by welcoming clients, handling calls and voicemail, scheduling appointments, collecting and securing co-payments, and maintaining client records and paperwork. The role includes supporting clinic electronic health records, checking insurance eligibility and authorizations, processing and distributing faxes, and helping maintain clinic facilities in a secure and functional condition. The assistant also provides backup to other administrative staff and responds professionally to requests from providers, clients, and coworkers.

Requirements

• High school diploma.
• Experience and aptitude with computer systems and data software, such as an Electronic Health Record.
• Ability to maintain and protect client confidentiality and privacy.
• Ability to multitask in a high-volume, extremely fast-paced healthcare business environment.
• Willingness to take on varied responsibilities and work as part of a team.
• Excellent interpersonal skills.

Nice To Haves

• Associate degree in business administration or a related field.
• Previous experience in a healthcare setting.
• A sense of humor.

Responsibilities

• Greet clients in person and by phone, providing exceptional customer service.
• Monitor and route clinic voicemail messages.
• Schedule appointments for clients and staff, including follow-up appointments, and make appointment reminder calls.
• Pull and file charts and paperwork for doctors; file notes and other papers in client charts.
• Check client eligibility and verify insurance coverage.
• Check and verify current ITPs and authorizations.
• Log and distribute incoming and outgoing faxes.
• Request, log, collect, and secure client co-payments.
• Receive, respond to, and route incoming phone calls.
• Print provider schedules and billing sheets.
• Respond professionally to requests from providers, clients, and other staff.
• Communicate critical information to staff in a timely manner.
• Close charts in multiple electronic data systems and assist with maintaining clinic electronic health records.
• Receive, log, and secure delivered medications.
• Help maintain clinic facilities for optimal and secure functioning.
• Provide backup assistance to other administrative staff as warranted.
• Perform other duties as assigned to ensure successful clinic operation.

Benefits

• Professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation.
• Comprehensive medical, dental, and vision benefits for benefit-eligible positions.
• 403(b) retirement match.
• Generous paid time off for benefit-eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Generous mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED