Administrative Assistant I, Outpatient Mental Health Center - Gaithersburg, MD

Sheppard Pratt Careers • Gaithersburg, MD

1d • Onsite

About The Position

The Administrative Assistant I supports the operation of an outpatient mental health clinic in Gaithersburg, Maryland. The role provides front-desk and administrative support, including welcoming clients, handling calls and voicemail, scheduling appointments, maintaining client records and paperwork, processing co-payments, and helping maintain clinic facilities and electronic health records. The assistant also provides backup to other administrative staff and performs other duties as assigned to support successful clinic operations.

The position works with clients, providers, and staff in a high-volume, fast-paced health care environment and is expected to provide professional, timely service while protecting client confidentiality and privacy. Pay is a flat rate of $19.00 per hour.

Requirements

• High school diploma required.
• Previous experience and aptitude with computer systems and data software, such as an Electronic Health Record.
• Ability to maintain and protect client confidentiality and privacy.
• Ability to multitask in a high-volume, extremely fast-paced health care business environment.
• Demonstrated willingness to take on varied responsibilities and work as part of a team.
• Excellent interpersonal skills.

Nice To Haves

• Associate degree in business administration or a related field preferred.
• Previous experience in a health care setting preferred but not required.
• A sense of humor is a plus.

Responsibilities

• Greet clients in person and by phone, providing exceptional customer service.
• Monitor and route clinic voicemail messages.
• Receive, respond to, and route incoming telephone calls.
• Schedule appointments for clients and staff, including follow-up appointments.
• Make appointment reminder calls.
• Pull and file charts and paperwork for doctors; file notes and other papers in client charts.
• Maintain client medical records and electronic health records in good order, and close charts in multiple electronic data systems.
• Process client and other administrative paperwork.
• Check client eligibility and verify insurance coverage.
• Check and verify current ITPs and authorizations.
• Log and distribute incoming and outgoing faxes.
• Request, log, and secure client co-payments.
• Print provider schedules and billing sheets.
• Respond professionally to requests from providers, clients, and other staff.
• Communicate critical information to staff in a timely manner.
• Receive, log, and secure delivered medications.
• Help maintain clinic facilities for optimal and secure functioning.
• Provide backup assistance to other administrative staff as warranted.
• Perform other duties as assigned to ensure successful clinic operations.

Benefits

• Professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation.
• Comprehensive medical, dental, and vision benefits for benefit-eligible positions.
• 403(b) retirement match.
• Generous paid time off for benefit-eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED