Administrative Assistant I

Commonwealth of Pennsylvania•Dauphin County, PA

1d•Hybrid

About The Position

The Pennsylvania Treasury Department's Bureau of Unemployment Compensation Disbursements is seeking a motivated Administrative Assistant I to provide essential support for the accurate and timely processing of unemployment compensation payments. This role involves frequent communication with the public and agency partners, maintaining smooth workflow, and contributing to continuous improvement within a collaborative team. The Pennsylvania Treasury Department is a large state treasury responsible for managing over $150 billion and offering various programs and services to Pennsylvania families.

Requirements

Four-year degree; or Any equivalent combination of experience and training.
Experience using Microsoft applications such as Word, Excel, and Outlook, web-based utilities or the ability to learn relevant software to perform job duties.
Ability to report in-person to work in Harrisburg a minimum of three days a week.
Strong attention to detail and the ability to work independently as well as part of a team on assignments.
Ability to perform essential job functions.

Nice To Haves

Experience providing customer service in a high-volume environment (phone, email, or in person)
Experience performing administrative or clerical work in an office setting
Experience using workflow systems such as OnBase, CMS, or similar document-management platforms

Responsibilities

Assist callers and email contacts with clear information and helpful guidance of payment related information.
Maintain files and update information in internal systems.
Support the review and handling of payment related information.
Complete office duties that support daily workflow and identify issues requiring follow-up.
Take part in special projects and committee assignments when needed.