Administrative Assistant I, Outpatient Clinic

Sheppard Pratt • Columbia, MD

1d • Onsite

About The Position

The Administrative Assistant I in the Outpatient Clinic will be responsible for a variety of tasks to ensure the smooth and efficient operation of the clinic. This role involves direct client interaction, record management, scheduling, and supporting administrative functions. The position requires a high level of organization, attention to detail, and the ability to work effectively in a fast-paced healthcare environment. The ideal candidate will be a team player with excellent interpersonal skills and a commitment to providing exceptional customer service.

Requirements

• High school diploma is required.
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record is essential.
• Ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care business environment.
• Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic.
• Excellent interpersonal skills.

Nice To Haves

• An Associates Degree in business administration or related field is preferred.
• Previous experience in a health care setting is preferred but not required.
• A sense of humor is a plus.

Responsibilities

• Receive clinic clients and collect co-payments.
• Receive and route telephone calls.
• Schedule client follow-up appointments.
• Maintain client medical records (EHR) in good order, including filing client information and processing administrative paperwork.
• Assist with the maintenance of clinic electronic health records.
• Maintain clinic facilities for optimal and secure functioning.
• Provide backup assistance to other administrative staff.
• Greet clients in person and on the phone with exceptional customer service.
• Monitor and route clinic voicemail messages.
• Schedule appointments for clients and staff.
• Pull and file charts and paperwork for doctors.
• Check client eligibility status to verify insurance coverage.
• Check and verify current ITPs and authorizations.
• Log and distribute incoming and outgoing faxes.
• Request, log, and secure client co-payments.
• Receive, respond to, and/or route incoming phone calls.
• Print provider schedules and billing sheets.
• Make appointment reminder calls.
• Respond to all requests from providers, clients, and other staff in a professional manner.
• Communicate critical information to staff in a timely manner.
• File all notes and papers in client charts.
• Close charts in multiple electronic data systems.
• Receive, log, and secure all delivered medications.
• Perform other duties as assigned to ensure successful operation of the clinic.

Benefits

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED