Administrative Assistant I

Pioneer Human Services • Spokane, WA

9d • Onsite

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for an Administrative Assistant I with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.
For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

Requirements

• High School Diploma or GED
• At least one year of clerical/office experience
• Proficient with Microsoft Excel in addition to other Microsoft Office Suite applications
• Excellent oral and written communication skills
• Employees who operate their own or PHS vehicles on PHS business, must have a safe driving record as defined by PHS
• Employees who operate their own vehicle(s) on PHS business must carry auto liability insurance that complies with the requirements of PHS

Nice To Haves

• AA degree in office administration, business, or healthcare field
• Previous experience dealing with medical claims to insurance carriers
• Previous experience working in healthcare office or similar setting preferred

Responsibilities

• Preparing monthly invoices and reports as requested for all contract providers
• Creating and distributing, prior to designated deadlines, all contractual deliverables
• Collecting required data for all quarterly deliverables
• Assisting with insurance and private pay billing
• Database entry and management including running reports
• Developing and maintaining internal tracking systems and reports for QA purposes
• Preparing professionally written documentation and correspondence
• Copying and maintaining forms/documents/new client files
• Filing of agency correspondence and assisting with maintenance of clinical records
• Performing general offices tasks including; answering phones, ordering office supplies, distributing mail, light cleaning, and maintaining and operating copier, fax machine, phone/voice mail systems, and document shredder
• Assists Director in gathering and analyzing data related to Quality Assurance activities to maintain quality of care consistent with or exceeding Washington State standards
• Analyzes data from multiple data sources as directed
• Prepares and assists in the preparation of data reporting as directed
• Providing excellent customer service to staff, clients and community partners.
• Scheduling client appointments
• Making appointment reminder calls as needed
• Engages in clear, consistent, and professional communication with clients, program staff, service providers and community members
• Will perform/observe UA screens periodically

Benefits

• Medical
• Flexible spending
• Dental
• Vision
• Life
• AD&D
• Disability
• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED