Administrative Assistant I - Pulmonary Function Lab

Beth Israel Lahey Health•Boston, MA

5d•Onsite

About The Position

Provides basic clerical and administrative support for a department. Interacts with diverse populations including the public, visitors, patients, medical staff practitioners and medical center staff. The standard hours will be Tuesday, Wednesday and Thursday 7a – 2p, but there is some flexibility.

Requirements

High School diploma or GED required.
0-1 years related work experience required.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.
Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.

Nice To Haves

Associate's degree preferred.

Responsibilities

Answers telephones and/or greets visitors/patients.
Takes accurate messages or routes call to appropriate person.
Provides routine services and assistance as necessary.
Collects, compiles and disseminates information and/or data according to guidelines and established procedures.
Compiles and distributes routine reports following established procedures.
Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving patient records, photocopying materials and sorting, collating and distributing documents.
Organizes and files information, patient files, data, etc. following established procedures.
Types routine or standardized correspondence and forms as requested and in accordance to quality standards.
Routes documents for signatures or authorizations.
Enters specified data or information into hospital or department systems, databases or spreadsheets accurately.
Operates office equipment, such as copiers, fax machines, etc.
Monitors and restocks routine office supplies as necessary.