Administrative Assistant I, General - Family Health Team

University Health Network • Toronto, ON

5h • CA$23 - CA$29 • Onsite

About The Position

The Toronto Western Family Health Team (TW FHT) program connects with the surrounding community to provide primary care to families and community members, with special attention to the needs of the aging population, children and women, and patient populations including underserved, at-risk and high needs patients, adolescents and emerging adults, and patients with mental health and addictions. This role operates within a team of physicians, nurse practitioners, primary care nurses, social workers, pharmacists, physiotherapists, occupational therapists, respiratory therapists, and chiropodists. The Administrative Assistant I, General will provide reception and administrative support, greet and check in patients, facilitate the use of self-check-in kiosks, and process payments for uninsured services.

Requirements

• At minimum, completion of post secondary certificate Office/ Medical Administration or recognized equivalent
• Minimum 2 to 4 years practical and related experience
• General knowledge of office practices, processes, procedures and electronic tools including Microsoft office applications (Word, Excel)
• Experience working in a health care environment and/or primary care required
• Excellent customer service and de-escalation skills
• Must be able to read and understand sort notes, brief forms and/or instructions
• Experience utilizing an electronic medical record (EMR) i.e. PS Suite
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgment with ability to multi-task
• Compliance with confidentiality requirements under UHN Privacy Policy
• Effective organizational, interpersonal, and communication skills
• Ability to handle difficult situations
• Ability to work effectively in a team environment
• Client service oriented, with the ability to effectively work in a diverse neighbourhood and a community based environment

Nice To Haves

• Knowledge of medical terminology preferred
• Knowledge of a second language an asset

Responsibilities

• Addressing patient inquiries in person and over the phone
• Exercise judgment and decision-making to book and schedule appointments over the phone, online and in-person
• Triage appointment requests, obtain necessary information, select the correct appointment types, advise appropriate personnel of appointment types
• Cancel and/or re-schedule and book follow up appointments
• Receiving and documenting scans and faxes
• Messaging and communication with providers and members of the healthcare team
• Utilizing Electronic Medical Records and implementing various tools and alert functions and making recommendations on functionality of EMR for quality improvement
• Routine data collection/collation activities and other clerical support
• Following established procedures to ensure the efficient flow of patient appointments
• Maintaining written and/or electronic calendar/schedules
• Maintaining and modifying electronic and paper information filing/retrieval systems methods, and/or formats
• Ensuring the efficient operation of the booking process

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree