Administrative Assistant I (Customer Service Representative)

City of Colorado Springs • Colorado Springs, CO

3d • Onsite

About The Position

The city of Colorado Springs is ready to welcome an Administrative Assistant I to the Public Works, Transit Services Division. As an Administrative Assistant I, you will be responsible for performing a variety of customer service, clerical, and administrative tasks in support of the Transit Division. This is an in-person position without a remote/telework option. This position will be located at the Transit Division’s Downtown Transit Terminal. Work Schedule: Monday through Friday, 8:00am to 5:00pm This is a special at-will position funded by a FTA grant received by Transit annually. We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

Requirements

• Equivalent to completion of the twelfth grade (high school diploma or GED)
• One year of full-time, professional clerical, administrative, or customer service experience in a related field
• Knowledge of modern office technology
• Knowledge of proper English usage, spelling, punctuation, and grammar
• Knowledge of pertinent federal, state, and local laws, codes, and regulations
• Knowledge of cash handling procedures
• Ability to use effective, clear, concise communication and interpersonal skills to interact with contractors and the public, ensuring clear exchange of information
• Ability to establish and maintain effective working relationships with employees, and receive guidance from supervisors on work tasks
• Demonstrate proficiency with Microsoft Office Suite (especially Outlook, Word and Excel)
• Demonstrate attention to detail and excellent organizational and customer service skills
• Demonstrate experience with in-bound call-taking

Nice To Haves

• Experience with customer relationship management (CRM) systems
• Experience working in a professional government or public sector setting
• Knowledge of transit systems

Responsibilities

• Provide general information and assistance to the public regarding transit programs and services (fixed-route bus service, ADA [Americans with Disabilities Act] paratransit service, and Metro Rides,) and how to utilize these services
• Enter pertinent information into a database for complaints, commendations, and inquiries received from various sources
• Intake, catalogue, and dispose of lost and found items
• Process, track and report individual and bulk bus pass sales orders with accuracy
• Report issues to appropriate departments
• Review, research, and summarize a variety of fiscal, statistical, operational, and other information/data
• Prepare various reports, memoranda, and correspondence
• Coordinate with external contractors, such as dispatchers and supervisors, to address operational issues, with supervision
• Review audiovisual files from incidents to investigate complaints and issues
• Demonstrate courtesy, professionalism, and promptness in interacting with the public
• Provide backup support to other transit functions such as the cash room operation
• Other duties as assigned

Benefits

• Accredited pay equity employer
• Additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED