Administrative Assistant- Home Caller
About The Position
This position is for our subsidiary: Allcat Claims Service, LLC. Allcat Claims Service is an established third-party claim adjusting firm, proudly serving clients since 2000. We are known for delivering reliable, high-quality claims support with a strong focus on professionalism and integrity. We prioritize customer service, continuous learning, and the use of evolving technology to drive efficient, accurate results. Our team is built on experience, strong work ethic, and a commitment to “Raising the Bar” for both our clients and partners. We are seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather-related events. This entry-level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations.
Requirements
- Strong customer service and communication skills
- Ability to demonstrate empathy, compassion, and professionalism in all interactions
- Comfortable working in a fast-paced, high-volume environment
- Basic computer proficiency and ability to follow documented processes
- Reliable internet connection and personal equipment (laptop and phone required)
- Ability to work a flexible, on-call schedule
Responsibilities
- Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier
- Provide adjuster contact information and clearly explain next steps in the claims process
- Accurately document call attempts and customer interactions using provided templates and systems
- Handle a high volume of calls while maintaining professionalism and attention to detail
- Demonstrate empathy, patience, and strong communication skills when assisting customers
- Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays
Benefits
- Half-day virtual training provided
- One day of onsite training to ensure readiness and understanding of processes
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
