Administrative Assistant / Front Desk

2B Living, Inc.•San Carlos, CA

8d•$22 - $27•Onsite

About The Position

Join a team that's redefining property management. We are looking for a dedicated and resourceful Administrative Assistant / Front Desk professional (on-site at our San Carlos office) who embodies 2B Living's core values. You tackle challenges head-on and thrive on solving problems with resourceful, effective solutions. You're not afraid to step out of your comfort zone to grow courageously, continuously improving and adapting in a dynamic environment. A true team player, you believe in rowing together, fostering collaboration and strong relationships to ensure accuracy, efficiency, and excellence in day-to-day office operations. Your commitment to building it better drives you to maintain the highest standards of organization and service, delivering exceptional results for our properties, clients, and team members. If this sounds like you, we'd love to have you join our mission to build it better and run properties right! The Administrative Assistant / Front Desk role serves as the hub of daily office operations at 2B Living, managing mail and document workflows, checks and financial documents, shipping and mail runs, office supplies, and front desk customer service. This role requires close coordination with the Accounting team and People Operations team to keep the office running smoothly for a rapidly growing management portfolio. The ideal candidate is organized, detail-oriented, and comfortable being the first point of contact for visitors, vendors, and tenants alike.

Requirements

High school diploma required; Associate's or Bachelor's degree a plus.
Prior experience in an administrative, front desk, or customer service role preferred; property management experience a plus.
AppFolio experience preferred.
Exceptional attention to detail and organizational skills.
Strong time management abilities and comfort juggling multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to work both independently and collaboratively in a team-oriented environment.
Comfortable with basic office equipment (postage machines, scanners, printers) and Microsoft Office / Google Workspace.
Bilingual in Spanish a plus

Nice To Haves

Associate's or Bachelor's degree
Property management experience
AppFolio experience
Bilingual in Spanish

Responsibilities

Open, sort, assign, scan, and email all incoming mail (including NOVs, Housing Authority notices, past-due invoices, legal notices, etc.).
Open, scan, and upload vendor invoices into AppFolio.
Receive legal documents, scan them, and distribute
Generate and mail letters as needed (usually when returning checks).
Print, fold, and mail rent increase notices.
Print, fold, and mail onboarding letters (occasionally).
Open, review, assign, and manage the shared office email inbox (Hiver) daily.
Scan and email Business Registration Certificates
Input and process rent, vendor, refund, tax, and other incoming checks.
Mail back checks when necessary.
Prepare and organize check deposits for office and bank runs.
Print check receipts for tenants upon request.
Print checks received from Accounting and prepare for mailing or pickup.
Organize and store checks in weekly/monthly dated envelopes for recordkeeping.
Complete daily mail runs for regular outgoing mail, Priority Mail, and overnight deliveries.
Maintain the monthly mail spreadsheet by tracking postage charges and allocating bill-back expenses to the appropriate properties.
Manage the postage machine, including paying invoices and ordering postage, stamps, and ink.
Monitor inventory of envelopes, printer paper, and general office supplies.
Submit supply orders to ensure the office remains stocked.
Maintain office organization
Greet and assist visitors, vendors, owners, prospective tenants, current tenants, and legal servers.
Answer general office questions and assist Property Managers with tenant inquiries.
Answer calls from Property Managers and Regional Managers.
Receive and organize office keys for pickups.
Other tasks as assigned.