Administrative Assistant/Front Desk Reception

Flourish Research•Bowie, MD

11d•Onsite

About The Position

Flourish Research is seeking a motivated and talented Administrative Assistant/Front Desk Receptionist to support its Bowie, Maryland site. This role is crucial for assisting in administrative activities that facilitate the flow of operations and business, providing support to all departments and management to ensure smooth operations. The position requires adherence to Flourish Research's core values and Employee Manual, with a focus on maintaining a safe, inclusive, and respectful work environment. The company emphasizes diversity and offers opportunities for career growth within a supportive and collaborative setting.

Requirements

Bachelor’s degree or adequate experience as an administrative assistant.
1-3 years’ experience within the field of clinical or biological research preferred.
Demonstrated ability to collaborate and align with operations.
Excellent oral and written communication skills.
Excellent computer skills to include Office365 products.
Strong problem-solving, risk assessment, and impact analysis abilities.
Demonstrated experience in process improvement.
Flexible and able to multi-task and prioritize competing demands.
Ability to think independently and influence when appropriate.

Nice To Haves

1-3 years’ experience within the field of clinical or biological research

Responsibilities

Communicate effectively, appropriately, and courteously with sponsors, physicians, physicians' office personnel, patients, CTT employees, CTT contract personnel, and others during all interactions.
Greet patients and monitors, and notify respective study coordinators.
Maintain confidentiality of information and issues related to subjects, protocols, and/or contracted entities.
Answer phones, forward messages, and relay pertinent information to staff in a timely manner.
Maintain written records of all incoming phone calls from subjects, sponsors/CROs, and other study-related communications.
Provide error-free document creation/revision support to study coordinators, regulatory department, Operations Manager, and other staff members as requested.
Distribute incoming mail and faxes to appropriate staff.
Update various lists and logs periodically as directed.
Assist the regulatory department with CV/resume creation and updates, filing, copying, etc.
Accurately file documents within subjects' charts/files, sponsor regulatory binders, and departmental files as requested.
Conduct follow-up phone calls to remind subjects of upcoming visits as requested.
Schedule subjects' visits and procedures as instructed by Team Leads, Managers, Director, Clinical Research, and other leadership team members.
Perform all duties in a time- and cost-effective manner.
Represent Flourish Research in a professional and courteous manner (verbal, written, and in appearance) when interacting with all staff, clients, and vendors.
Perform additional duties as assigned by management.