Administrative Assistant/Front Desk Reception

Flourish Research•Bowie, MD

12d•$24 - $26•Onsite

About The Position

Flourish Research is seeking a motivated and talented Administrative Assistant/Front Desk Receptionist to support their Bowie, Maryland site. This role is crucial for assisting in administrative activities that facilitate the flow of operations and business, providing support to all departments and management to ensure smooth operations. The position requires adherence to Flourish Research's core values and Employee Manual, emphasizing excellence, diversity, and inclusion in all interactions.

Requirements

Bachelor’s degree or adequate experience as an administrative assistant.
Demonstrated ability to collaborate and align with operations.
Excellent oral and written communication skills.
Excellent computer skills to include Office365 products.
Strong problem solving, risk assessment and impact analysis abilities.
Demonstrated experience in process improvement.
Flexible and able to multi-task and prioritize competing demands.
Ability to think independently and influence when appropriate.

Nice To Haves

1-3 years’ experience within the field of clinical or biological research preferred.

Responsibilities

Communicate in an effective, appropriate and courteous manner during all interactions with sponsors, physicians, physicians' office personnel, patients, CTT employees, CTT contract personnel, as well as any other person(s) when carrying out tasks/responsibilities.
Greet patients and monitors and notify respective study coordinators.
Maintain confidentiality of information and issues relating to subject, protocol, and/or contracted entities.
Responsible for answering phones, forwarding messages and pertinent information to staff in a timely manner.
Maintain written records of all incoming phone calls from subjects, sponsors/contract research organizations (CROs) and other study-related communications, as needed to ensure clear and efficient communication to target recipients.
Provide error-free document creation /revision support to study coordinators, regulatory department, Operations Manager and other staff members as requested.
Distribute incoming mail and faxes to appropriate staff.
Update various lists and logs periodically, as directed.
Assist regulatory department with CV/resume creation and updates, filing, copying, etc.
Accurately file documents within subjects’ charts/files, sponsor regulatory binders and departmental files as requested.
May from time-to-time conduct follow-up phone calls to remind subjects of upcoming visits as requested.
May from time-to-time schedule subjects’ visits and procedures as instructed by Team Leads; Managers; Director, Clinical Research and other leadership team members.
Perform all duties in a time- and cost-effective manner.
Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with all staff, clients, and vendors.
Additional duties as assigned by management.