Administrative Assistant / Floater

City of La Vergne Human Resources • La Vergne, TN

6d • Onsite

About The Position

The position of Administrative Assistant Floater involves clerical and administrative support services, including data collection, records management, billing, payment collection, customer service, and phone calls. This position requires an individual who possesses strong interpersonal skills, sound judgment, the ability to work effectively in difficult situations, and the ability to resolve conflict peacefully in accordance with department and/or city policies and procedures. Must have the ability to troubleshoot basic customer issues and make appropriate suggestions for customer resolution, with or without supervisor assistance. This position supports all City departments with duties as needed.

Requirements

• High school diploma or GED equivalent required with four (4) years of administrative support experience, or equivalent combination of education and experience.
• Must possess a valid Tennessee Driver’s License or be able to obtain one in a reasonable time.
• Must be able to type at least 40 words per minute, with a high degree of accuracy and attention to detail, with frequent interruptions.
• Must be able to do basic math calculations.
• Must have the ability to perform in an office setting with frequent interruptions and with the need to deal with a wide variety of people, some of whom may be irate, difficult, or even dangerous.
• Working knowledge of computers (Microsoft Office operating system)
• Working knowledge of modern office practices and procedures.
• Ability to perform cashier duties accurately.
• Ability to effectively meet and deal with the public.
• Ability to communicate effectively verbally and in writing.
• Ability to handle stressful situations.

Nice To Haves

• Bachelor's or associate degree preferred.

Responsibilities

• Performs routine clerical and administrative work in answering phones, receiving the public, providing customer assistance, data processing, and bookkeeping.
• Establishes and/or maintains filing systems, control records, and indexes using moderate independent judgment.
• Scans and files documents into the city’s document imaging system (Laserfiche).
• Answers incoming calls and routes callers or provides information as required.
• Receives the public and answers questions; responds to inquiries from employees, citizens, and others, and refers, when necessary, to appropriate persons.
• Operates office machines as required.
• Composes, types, and edits various correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness.
• Operates a vehicle to run errands.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED