Administrative Assistant - Financial Aid

Craven Community College•New Bern, NC

About The Position

The Administrative Assistant is responsible for providing clerical, administrative and project support to the Executive Director of Financial Aid and other Financial Aid staff members, as well as provide customer service to students. This position maintains current general knowledge of appropriate college and departmental policies, processes and procedures in an effort to ensure efficiency and integrity of the department. Serves as a point of operational and administrative contact for students on a variety of financial aid matters. Participates in the coordination, control and completion of special projects.

Requirements

High school diploma or equivalent.
Two (2) years’ experience in an office environment.
Intermediate knowledge of clerical processes and procedures and standard office procedures; practices and equipment
Knowledge of federal, state and college financial aid regulations and guidelines
Knowledge of basic tax forms
Knowledge and understanding of student financial needs
Knowledge of FERPA requirements
Intermediate computer skills and technical proficiency in Microsoft Office applications
Effective verbal, listening and written communications skills
Attention to detail and high level of accuracy
Very effective planning, coordination and organizational skills to meet work deadlines
Works effectively in a team environment with a customer service focus
Ability to multi-task, prioritize and follow projects and tasks through to completion
Ability to handle confidential information with absolute discretion
Ability to learn and perform basic student services information systems data entry and database maintenance
Communicates effectively, both verbally and in writing to convey information effectively and accurately to students, parents, employees, and the general public
Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforces, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels

Nice To Haves

Associate’s degree from a regionally accredited institution of higher learning.

Responsibilities

Performs a wide variety of responsible clerical, technical, administrative and office support duties in support of the College’s Financial Aid department
Provides customer service and a swift response rate, both in-person and by telephone; screening and directing telephone calls; taking and relaying messages; answering questions from students, employees and the general public
Provides general clerical and administrative support to the department
Scans and creates electronic financial aid records
Researches, compiles, and analyzes data for special projects and reports
Evaluates withdrawals and automatic withdrawals as they come into Financial Aid and forwards to appropriate staff members
Completes class attendance verifications for each academic term
Checks for Unlinked ISIRs daily and email students as necessary
Answers and forwards as necessary Financial Aid email throughout the day, filing all Financial Aid emails in appropriated file after action is completed
Assists students with completion of FAFSA in-person, on WebEx, by phone and by email
Trains work-study students on how to assist students to complete the FAFSA
Assists financial aid advisors with walk-in students
Completes special projects as assigned
Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals