Administrative Assistant - Family Services

HABITAT FOR HUMANITY CENTRAL ARIZONA•Phoenix, AZ

3d•$18 - $24•Onsite

About The Position

Provides administrative and operational support for Family Services programs by coordinating office functions, managing records and communications, assisting clients, supporting loan servicing activities, maintaining program materials, and contributing to departmental projects and community engagement efforts. Ensures efficient office operations while delivering exceptional customer service.

Requirements

Bilingual (English/Spanish) preferred.
Proficient in Microsoft Office. (Word, Excel, and PowerPoint).
Ability to work with a variety of people and personalities, including individuals of diverse races, cultures, and economic backgrounds.
Excellent writing and verbal communications skills.
Ability to work evening and Saturday hours when needed.
Excellent organizational skills and attention to detail are a must.
Ability to work independently and collaboratively.
Positive personality, attitude, and professionalism.
Knowledge of Fair housing laws and Standards.
Knowledge of loan originating.
Proficient in Calyx Point.
High School Diploma or associate degree (A.A.) or equivalent from two-year college or technical school; or two years or more related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Provide comprehensive administrative support, including telephone and front desk coverage, email correspondence, mail distribution, and office supply inventory management.
Perform a variety of clerical and administrative duties, including filing, data entry, document preparation, and records management.
Assist with outreach efforts, special events, and program-related meetings.
Serve as the first point of contact for clients, visitors, and walk-in inquiries by providing accurate program information and assisting with the intake process.
Maintain, update, and distribute Family Services marketing materials, program manuals, and related informational resources.
Ensure the reception and lobby areas are stocked with current program materials and informational brochures.
Upload and maintain online prescreen applications within the Calyx Point system, ensuring accuracy and timely processing.
Responsible for serving all loans after closing.
Process and track maintenance requests, ensuring timely communication and resolution.
Coordinate homeowner insurance claim documentation and processing in accordance with established policies and procedures.
Establish and maintain client and homeowner files; update databases, directories, reports, and tracking systems as required.
Provide administrative support for committee meetings, and preparation of meeting materials.
When applicable, take department minutes.
Assist with the preparation and recording of official documents.
Serve as backup support for the Neighborhood Revitalization Administrative Assistant and collaborate on cross-departmental projects and special assignments.
When applicable – provide back up assistance for corporate administrative assistant.
Perform additional duties and special projects assigned to support organizational goals and operational needs.