Administrative Assistant - E-Commerce
About The Position
Primitives by Kathy (PBK) is seeking a proactive and detail-driven Administrative Assistant – E-Commerce to support and help optimize our wholesale marketplace and drop ship programs. This role goes beyond traditional administrative support. The individual in this position will serve as a key operational partner within our e-commerce ecosystem — ensuring order accuracy, maintaining data integrity across systems, supporting compliance requirements, and driving timely platform-based communication. The ideal candidate is highly organized, analytical, comfortable working across multiple systems, and motivated to improve processes in a fast-paced, multi-channel environment.
Requirements
- 2–4 years of experience in administrative operations, e-commerce coordination, wholesale operations, or order management
- Strong working knowledge of e-commerce or marketplace environments
- Demonstrated ability to manage multiple systems and priorities simultaneously
- Advanced organizational skills and exceptional attention to detail
- Strong written communication skills with a professional and solution-oriented tone
- Proficiency in Microsoft Excel (intermediate to advanced preferred)
- ERP or inventory management system experience strongly preferred
Responsibilities
- Oversee daily management of wholesale and marketplace order flow from order receipt through fulfillment coordination
- Review and validate order details for pricing accuracy, inventory availability, routing requirements, and compliance standards
- Manage customer communication within platform portals, ensuring timely, professional, and policy-compliant responses
- Monitor service-level expectations and proactively address potential delays or issues
- Support dispute resolution, returns processing, claims documentation, and order adjustments
- Identify recurring issues and recommend operational improvements
- Maintain high-level accuracy of SKU data, pricing, inventory updates, and product information across ERP and e-commerce platforms
- Perform regular audits to ensure alignment between internal systems and online channels
- Support reporting and performance tracking for wholesale and marketplace programs
- Assist with inventory reconciliation and order verification processes
- Contribute to process documentation and workflow optimization
- Coordinate administrative support for drop ship accounts and retail marketplace partners
- Ensure compliance with retailer-specific routing guides, documentation, and service standards
- Partner cross-functionally with warehouse, customer service, sales, and operations teams to maintain smooth fulfillment
- Escalate operational risks and assist in developing corrective action plans
- Support onboarding of new marketplace or drop ship programs as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
